Customer Relations Executive

A Customer Relations Executive is required by our prestigious luxury client to work in their well-appointed and modern offices. Working in a busy team, the successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Relations Executive role are:

Discuss issues raised by customers with relevant departments
Respond to customers by letter within targeted time limit
Assess levels of compensation with the Customer Services Manager and process refunds
Improve customer feedback process where necessary
Undertake any other general administration when required
Liaise with relevant insurance companies

The key skills required for the Customer Relations Executive are:

Have prior experience within a Customer Services role ideally within the travel industry
Excellent grammar and written communication skills are essential
Be able to work under pressure and meet deadlines
Organisation is in your nature and you genuinely care about the details
The ability to prioritise workload
Work autonomously and as part of a team

To apply for the Customer Relations Executive position please click on the link below and apply with Travel Futures