Customer Services Executive

Recruiter
Travel Futures
Location
London (Greater)
Posted
10 Feb 2019
Closes
12 Mar 2019
Contract Type
Permanent
Hours
Full Time
Customer Services Executive – Up to £27k plus bonus and benefits – SW London

A Customer Services Executive is required by our prestigious luxury client to work in their well-appointed and modern offices. Working in a busy team, the successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Services Executive role are:

Discuss issues raised by customers with relevant departments
Respond to customers by letter within targeted time limit
Assess levels of compensation with the Customer Services Manager and process refunds
Improve customer feedback process where necessary
Undertake any other general administration when required
Liaise with relevant insurance companies

The key skills required for the Customer Services Executive are:

Have prior experience within a Customer Services role ideally within the travel industry
Excellent grammar and written communication skills are essential
Be able to work under pressure and meet deadlines
Organisation is in your nature and you genuinely care about the details
The ability to prioritise workload
Work autonomously and as part of a team

To apply for the Customer Services Executive position please click on the link below and apply with Travel Futures.

Customer Services Executive – Up to £27k plus bonus and benefits – SW London

A Customer Services Executive is required by our prestigious luxury client to work in their well-appointed and modern offices. Working in a busy team, the successful candidate will be a well-travelled, enthusiastic individual with excellent writing skills, who will relish the challenge of resolving a client's negative travel experience to a satisfactory outcome. Although a relatively low number of customer complaints are received the aim is to provide a swift and accurate turnaround to all customer feedback.

The key responsibilities for the Customer Services Executive role are:

· Discuss issues raised by customers with relevant departments

· Respond to customers by letter within targeted time limit

· Assess levels of compensation with the Customer Services Manager and process refunds

· Improve customer feedback process where necessary

· Undertake any other general administration when required

· Liaise with relevant insurance companies

The key skills required for the Customer Services Executive are:

· Have prior experience within a Customer Services role ideally within the travel industry

· Excellent grammar and written communication skills are essential

· Be able to work under pressure and meet deadlines

· Organisation is in your nature and you genuinely care about the details

· The ability to prioritise workload

· Work autonomously and as part of a team

To apply for the Customer Services Executive position please click on the link below and apply with Travel Futures

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