Operations Director

Executive Headhunters
10 Feb 2019
03 Mar 2019
Contract Type
Full Time
Our client have an exciting opportunity for an Operations Director to join their growing team in Cheshire.

Job Title: Operations Director
Location: Cheshire
Salary: Highly competitive

Are you a customer-centric individual with a technical bias looking to join a growing a business? Are you a natural leader, able to build relationships at all levels, and want the chance to make your mark on a national business?

Operations Director – The Role:

An exciting opportunity has arisen for a technical individual with a passion for customer service to drive forward current service operations within a plant and machinery repairs business. With huge appetite and drive from the directors to grow the business, this role will look after day to day operations, freeing up the directors time to focus on sales and future growth.

The challenge for the Operations Director will be to ensure strong communication channels within the team but also upwards to the directors. This person will be overseeing the day to day operations of the business so will need to be a strong delegator whilst ensuring quality of service is kept to a high standard. You will oversee all aspects of warranty, hire, health and safety, repair/maintenance workshop services and staffing.

Operations Director – Key Responsibilities:

- Define and develop KPIs to ensure successful and safe operations across Service, Workshop and Purchasing/Part Sales Teams.

- Oversee and analyse workshop operations in relation to repairs and project completion ensuring accurate information is fed to the customers.

- Develop and maintain strong relationships with the team, promoting a good team work ethic at all levels. Hiring, training and mentoring individuals as required.

- Build and maintain relationships with customers, ensuring the service operations are delivering excellent customer service.

- Accountable for revenue and budgets across various business streams.

Operations Director – Experience Required:

- Strong technical background in an engineering discipline e.g. mechanical engineering

- Proven track record with customer service, a passion for delivering service excellence

- Excellent commercial insight, with ability to take accountability for revenue and budgets

- Resilient character to deal with multiple demands

- Prior experience of leading and motivating a large team

To have a confidential conversation and express interest in this exciting Operations Director opportunity, please click ‘Apply’ now.

NB: Due to high levels of interest, we are unable to respond to every individual applicant.

Candidates with experience as Operations Director, Operations Manager, Head of Hire Services, Head of Operations, General Manager are all invited to apply

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