Administration Support - Cost Containment Coordinator

Wild Berry Associates
Kings Hill
03 Feb 2019
02 Mar 2019
Contract Type
Full Time
Wild Berry have partnered with one of the largest employers in Kent to help with the expansion of their team. Your role will be to support the team will all elements of cost containment and provide reassurance to the customers.


* Auditing of medical invoices received by the claims handlers

* Review invoices for the appropriateness of the interventions in relation the medical condition and claim

* Review the provider costs against what is usual and customary in the local country

* Arrange payment of cost contained invoices

* Contacting the insured to explain the cost containment process and provide reassurance

* Correspond with the provider

* Correspond with debt collectors and solicitors

* Refer legal cases to senior management

* To refer to a manager when any work falls outside their area of knowledge or expertise

Personal qualities

* Excellent verbal and written communication skills in English essential

* Proven successful experience of customer service role (experience in medical assistance not essential)

* Ability to work under pressure

* Ability to empathise with people in stressful circumstances while at the same time defending a company stance, often under significant pressure

* Be able to work as part of a team as well as on their own initiative

* Excellent keyboard skills, both speed and accuracy, are also essential to the role

* Excellent attention to detail

If you are interested in applying for this position and you meet the requirements, please click on Apply now.

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 7 days of your application, please assume that you have been unsuccessful on this occasion.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job

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