Member Ambassador Manager

£28000 - £32000 per annum
06 Feb 2019
06 Mar 2019
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Reporting to the UK Country Manager based within their Chiswick office, this full-time role is based in the Member's Experience Centre (Reception) working flexible days according to the needs of the business.

This is a new role within the business. The role will involve managing the Member's Experience Centre and supervising the Member Ambassador, working in collaboration with the Sales Team to assist Members in organising events, and reaching out to Members to invite them to use their facilities for future events.

You will be responsible for:
- The development of the Chiswick Park Member's Experience Centre marketing strategy (raising awareness). Working with the Marketing and Sales Teams to design and coordinate campaigns for internal Chiswick Park member events by networking and getting the word out there and create local initiatives! You will need to outreach to local businesses and increase the foot traffic and the number of events in their Experience Centre.
- Member relationship development; you will build and foster relationships with individual Members and encourage them to use the Experience Centre for their events;
- Social media (Facebook, Instagram, etc.); creating content and interest in their Chiswick Park Member events. You will also respond as appropriate to any messages.
- Managing Members with their Chiswick Park office Events - you will work with the Sales Team and the Member Ambassador to assist in arranging Member's events, including: catering, parking, access to the building, etc.
- Managing the Member experience in the Experience Centre, including the smooth running of face to face in-house shop needs. You will be responsible for product category positioning in the Experience Centre.
- Working within budget for internal Member related events.
- Customer service; you will assist in answering queries via email or in-person and help them set up member accounts and show them how to use the Virtual Office (VO)
- Managing the Member Ambassador and oversee the entire Experience Centre and its 2 meeting rooms, including assisting with ensuring that it is in impeccable order at all times
- Overseeing the meeting room management calendars, you will ensure that meeting rooms are properly booked

Essential Requirements:
- Extensive experience within a similar setting, such as hospitality, sales and/or a role that required a lot of networking
- A positive "can-do" proactive attitude
- Extensive social media content creation and management experience.
- Excellent written AND spoken communication skills
- An impeccable professional appearance at all times
- Proficient in all MS Office packages, including: Word/Excel/PowerPoint.
- A team player
- A methodical approach and strong attention to detail.
- Ideally speak (at native level) an additional European language

Hours of work will vary dependent upon the needs of the business. You will be required to attend weekend or functions as needed (time off in lieu rules apply.)

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