IT Service Support/Account Manager

Outsource UK Ltd
London (Greater)
01 Feb 2019
02 Mar 2019
Contract Type
Full Time
The role

The IT Service Support/Account Manager will be responsible for ensuring excellent operational delivery of my client’s IT services whilst improving efficiency, maximising customer satisfaction and managing the IT support team. Additionally, by working with the customer to provide the best possible products and services to them you will be able to develop opportunities to grow additional revenue streams.

Key Responsibilities

* IT Service Account Management ensuring quality of service and performance.

* Financial Management of the P&L for your contracts and identify and develop opportunities for improving financial performance.

* Team Management of a team of Support Engineers including recruitment of engineers, setting clear objectives and ensuring clear expectations of team performance.

* Business Development and Growth including contributing to proposition development within customer accounts and more widely across group.

Skills & Experience

* Significant experience of managing customer and 3rd party relationships

* Strong financial and commercial awareness having previously owned P&L with experience of contract management and negotiation

* Extensive operational management experience in a technical service delivery including SLAs and ITIL standards on large, complex multi £million contracts

* Good business development experience or aptitude

* Exceptional interpersonal skills and ability to influence at all levels

* Writing and presenting to clients including SLAs and contractual change notifications.

* Proactive approach with the energy and vision to drive the delivery team and to continually improve the service delivery

* Able to articulate complex scenarios clearly and with authority.

* Strong negotiation and influencing skills.

* A good technical knowledge of the IT industry.

* Line management skills.

In return you will receive a salary to c£55k, car allowance and an extensive benefits package to include bonus, 25 days holiday, BUPA, pension

If this could be of interest or if would like to find out about other opportunities please contact Craig Carnell on (url removed) or phone (phone number removed)

Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information.

Outsource. Our People. Your Success.

Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors.

We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates.

The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs.

Please visit our website (url removed)

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