3rd Line Service Desk Engineer

Recruiter
Cento
Location
Gloucester
Posted
31 Jan 2019
Closes
31 Mar 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Position – 3rd Line Service Desk Engineer
Location – Gloucestershire
Salary – £26,000 to £28,000
Main Duties:
• Provide support for the 1st, 2nd & 3rd line,
• Provide mentoring for the 1st & 2nd and other 3rd line support Engineers.
• On occasion stand-in for the Technology Operations Manager to manage the support team and Technology department responsibilities.
• Provide lead engineer role to the Project Manager on 3rd line infrastructure projects
• Answer incoming telephone calls, tickets and emails and provide senior technical support to all customers.
• Correctly log and update tickets with the required information relating to support requests.
• Provide coaching on technical skills and processes to 2nd Line and 1st Line staff.
Requirements:
• Will have over 3 years’ or more experience working in an IT support environment.
• Have at least 1 formal IT qualification preferred higher education or above and / or suitable IT qualification in a recognised area.
• Excellent working knowledge of windows server 2003/2008/2012/2016.
• Excellent working knowledge of windows 7/8/10.
• Excellent working knowledge of Office 2003/2010/2013/2016/365.
• Exchange server 2003/2007/2010/2013/2016/365 implementation experience.
• Willingness to work in different locations across the UK.
• A full driving license is preferable but not essential.
To be considered for this role, then please call James Gensmantel on (phone number removed)

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