Client Support Advisor

Employment Specialists Ltd
31 Jan 2019
02 Mar 2019
Contract Type
Full Time

Our client is growing its operation in Ipswich and looking to recruit experienced Insurance professionals to work closely with their clients.

You'll join a busy team servicing clients while supporting other teams including sales and in other locations.

So you'll not only be experienced but be proactive and able to use your initiative - and to communicate well with people at all levels - internally and externally.

As a Senior Client Support Advisor your responsibilities will include:

  • Understand the Client's business, continually working with the Account Executive's to fully support any specific client requirements
  • Participate in renewal planning, anticipating and preventing possible issues
  • Manage and coordinate workflow around renewals for your clients
  • Delivery of reliable, high-quality and timely technical and administrative support
  • Attend relevant meetings, ensure notes and follow up actions are completed
  • Develop and maintain close working relationships with Brokers & Account Executives
  • Generate and issue evidence of cover, debit notes and closing instructions
  • Produce contractual documentation to a high level and within timescales
  • Produce data, statistics and information packs in support of the placement of a client's programme
  • Support the creation of slips, endorsements, MTA's
  • Ensure contract records are accurately maintained within the system
  • Manage and resolve queries from clients and Insurers

To be successful supporting your Clients, you will demonstrate:

  • Relevant Insurance or Reinsurance industry experience
  • Excellent communication skills (written and verbal)
  • Attention to detail
  • Ability to organise and prioritise workloads with good time management skills
  • Supporting your clients through high quality service
  • Delivering documentation and client support compliantly

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