Junior Data Centre Services IT Engineer - Hosting & Cloud Leader

Competitive Salary + Benefits
31 Jan 2019
28 Feb 2019
Job Level
Contract Type
Full Time

Junior Data Centre Services IT Engineer - Hosting & Cloud Leader
Competitive Salary + Company Benefits Package

Junior Data Centre Service role - hardware, server, cabling support for customers - strong supportive team - Maidenhead

We are a market leading company - providing ultra-reliable, flexible managed hosting, services and colocation to businesses nationwide.

With c400 staff based in several locations around the UK and customers across numerous business sectors, we offer a first class, fun working environment.

We are seeking a junior Data Centre Service Engineer with some basic DC skills to provide data centre support to external and internal customers, assisting with server, networking and hardware problems and standard change requests via phone, email and fax. Supporting DC capacity, layout and Rack Deployment, Cabling and other facilities activities.

Working on shifts, your key responsibilities will be:

+ The deployment of customer solutions to plans provided by Provisioning and project teams
+ The deployment of racks and related equipment to support customer orders.
+ Provide expert cabling support including crimping, patching, labelling, running and terminating.
+ Manage all incoming calls, tickets, emails and faxes to the data centre services function.

Background, experience and skills required:

+ Some exposure to working as a Data Centre Services Engineer, or in a similar role.
+ Background in providing high levels of customer service in an IT or similar industry.
+ Computer hardware troubleshooting experience.
+ Some knowledge and understanding of Hardware, builds / swap outs, desktops, servers, data and power cabling, rack systems etc.
+ Some knowledge and understanding of cabling.
+ Understanding of basic networking concepts.

Benefits we offer:

+ From day one: Death in Service x 4 + Access to our Rewards Discount Programme
+ Lots of social events
+ From 3 months: Up to 5% enhanced matching employer’s pension contribution
+ The following benefits on successful completion of probationary period: Private Medical Care
+ Health Shield Cash plan which includes access to an employee assistance programme
+ Optional enrolment in the Bike to work scheme
+ Optional enrolment in childcare vouchers scheme
+ Performance related bonus scheme
+ We also offer complimentary: Fresh fruit. Soft drinks/ fruit juice, tea, coffee. A selection of breakfast foods at each location

You may have worked in the following capacities:
Junior IT Technician, Graduate IT Engineer, 1st Line Helpdesk Engineer, Data Centre Technician, Trainee IT Engineer, Infrastructure IT Support Engineer, Server Engineer, IaaS Engineer, Hosting Support Engineer, Data Centre IT Engineer, 1st Line Technical Support, 2nd Line Technical Support, Hosting Engineer, Datacentre Support, NOC Engineer.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

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