Customer Service / Support Executive

Up to £25000 per annum
28 Jan 2019
25 Feb 2019
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This is an exciting opportunity to join a fast-growing SaaS business, experiencing year on year expansion. A leader within the space, this company brings to market innovative new online services that take the pain out of administration and payments for clubs, membership organisations and class / course facilitators.

With 700+ clients, managing their 300,000 contacts and processing around 600,000 payments a year, the business is supported by a team of 19 people, internationally. The successful applicant will join a young and dynamic team who excel within their specific fields - superstar required.

As work environments go, this really is something special. The business is based in the beautiful Pippingford Park, Nutley, from a modern barn conversion surrounded by unspoiled landscape and wildlife. Having already secured private capital funding to accelerate its growth, this really is a prime opportunity to accelerate your career; a chance to build a function as your own and enjoy the kudos that goes with its success.

Primary Duties:
- Set-up new client accounts according to their specific requirements.
- Provide training for new clients and repeat customers.
- Ongoing support for clients' help tickets via phone, live chat and email.
- Work with Key Accounts and Marketing to ensure they maintain high client retention rates by pro-actively engaging customers to ensure they are happy with their service.
- Review client accounts for errors and revert with solutions.
- Liaise with the product development team to resolve client requests and suggest enhancements.
- Keep the knowledge centre/FAQs up-to-date.
- Update the internal CRM system.
- Provide general administrative support to the business when needed.

Skills required:

- The business excels due to its high calibre of responsive, UK based support. Therefore, a customer focused, eloquent and helpful persona is essential for this role.
- Excellent communication skills, both written and oral.
- Ability to learn quickly and engage in 'on the job' training.
- Ability to work under own initiative when deadlines are tight and be a strong team player.
- Working knowledge of Microsoft Word, Excel and Outlook.
- Nice to have's: Experience in Osana, HubSpot, Zendesk and/or other customer service tools.

The package:
- Salary: £25,000 p/a
- Full-time: 9am-5:30pm
- Private Healthcare (after probationary period)
- Contributory Pension Scheme
- 4 weeks holiday plus bank holidays

The position is available for immediate start.

No agencies please.

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