3rd Line Network Engineer - Cardiff - £40,000-£50,000

Evolution Recruitment Solutions Ltd
Cardiff (Caerdydd)
23 Jan 2019
23 Feb 2019
Contract Type
Full Time
The role requires a technical specialist with WAN and LAN networking skills to provide incident resolution, change and problem resolution for complex customer solutions.

The Role
Your primary responsibility will be to apply your technical skills to resolve incidents, changes and problems; ensuring our customer service level agreements (SLAs) and key performance indicators (KPIs) are met.

The role will be internally and externally faced; and you will interface with stakeholders across Managed Customer Services, Business and Public Sector and our suppliers.

You'll be:
  • Resolving technical incidents, service requests, changes or problems from customers.
  • Part of the 3rd line day rota responsible for monitoring the 3rd line incident queue, and answering 3rd line queries via the team phone, ensuring tickets are assigned and progressed within appropriate SLA's.
  • Performing as a technical specialist within the network assurance support team, and managing incidents in line with ticket management best practices.
  • To understand any new managed WAN service technologies enabling 3rd line support activities and knowledge cascade to service desk environment.

Participate as a member) of the formal voluntary call-up rota responsible for cover outside of core UK working hours, enabling incident resolution /scheduled changes to progress for our customers.

Key Skills
  • CCNP minimum required - CCNP Service Provider desirable
  • Demonstrable networking exposure
  • Effective technical interactions / communications
  • Exposure to WAN and ISP environments
  • Understanding of MPLS and data networks

The Company
You will be joining one of the leading telecommunication companies in the world. Boasting an impressive internal structure that is designed around personal and professional development. Pushing employees to reach their potential and support their aspirations. With one of the largest training budgets in the UK and a company culture where difference is celebrated and innovation is encouraged.

Personal development plans tailored to your aspirations, as well as the opportunity to gain a plethora of certifications in a variety of technologies. This is the ideal organisation for people who are passionate about technology and personal development.

To eligible for the role, you must be willing and able to go through SC security clearance.

To apply for the role please contact Jack Mather at Evolution Recruitment Solutions.

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