Manager, Regulatory Services

Recruiter
Clarivate Analytics
Location
London (Greater)
Posted
23 Jan 2019
Closes
14 Feb 2019
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Job Description

Clarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to apply their talents in helping support customers innovation workflow in some of the world’s most trusted brands.

We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-changing innovations faster, we’re excited to consider you for a position at Clarivate.

Our life sciences knowledge and information capabilities are essential for drug companies to discover new drugs and get them to market faster, for researchers to find relevant papers and know what’s newly published in their subject, and for businesses to optimize their commercialization approach through improved decision making and competitive intelligence.

Our Regulatory Services team has a deep experience in Regulatory Affairs and Regulatory Intelligence, supported by an extended network of in-countries Regulatory professionals worldwide.
The team leverages this regulatory expertise, aided in part by our own Clarivate Analytics proprietary databases and advanced technologies to inform and guide you in making the best strategic decisions.
We are looking for an experienced Manager to serve as a key member for our Life Sciences organization, leading Regulatory Services efforts across teams based in France, Spain, India, and the USA.

This person would be responsible for the following:

Business development (30%)
• Provides responses to any received RFI and RFPs

• Holding scoping discussions with customers to ensure Clarivate Analytics have a robust understanding of a customer’s needs and requirements for any given project

• Working with professional services colleagues to provide robust effort estimates for scoped projects

• Drafting customer facing materials to support commercial discussions such as concept notes and proposals

• Build a sustainable pipeline of services offerings and projects by identifying clients, understanding client requirements, and delivering unique solutions to each client’s needs

• Communicates services offerings of the practice area, in RFP responses, and in support of individual opportunities to sales and to customers

• Develops case studies that describe practice area offerings and ensure those case studies are communicated and accessible

• Participates in opportunity development, to architect solutions and support the planning of Services projects from inception to contract closing

• Collaborates across IP&S Services to propose the highest value offerings to customers

• Supports small proof of concepts to demonstrate technical proof during the sales process

• Coaching of Solutions Specialists to increase their knowledge of Regulatory Services to support presales discussions

• Regular pipeline review with Solutions Specialists and Sales to ensure we have a clear vision of the pipeline • Working with Proposition to align product and services

Project Delivery Support (35%)
• Become an integral member of the customer facing team of the Life Sciences Professional Services team • Act as the primary point of contact for the customer throughout a project’s lifecycle with responsibility for the service quality and deliverable quality of regulatory projects to customers • Act as the project manager for regulatory professional services to ensure successful delivery of each assigned project • When required co-ordinate resources across the Life Science Professional Services and Regulatory Intelligence teams to ensure the successful delivery of relevant projects. • Escalates any project risks and delivery issues to the Solutions Director for action and resolution • Supports and delivers small pilot projects to validate understanding between the proposed solution and customer needs identified during the sales process. • Support the delivery of non-regulatory professional services as required and agreed with both their direct and matrix managers • Collaborates with the Life Sciences Professional Services teams in architecting solutions to client needs by employing the Clarivate Analytics suite of databases, prior industry knowledge and insights gained from primary and secondary research • When necessary coordinates across Life Science Practice Areas to support projects that require collaborations across skills and assets • Escalates delivery issues to Sr. management to support measures to meet client needs. • Ensure projects management and reporting

Management (20%)
• Manages and coaches a team of regulatory solutions analysts, regulatory solutions consultants and business application consultant to grow their regulatory and consultancy skills

• Recruits and retain talents

• Manages external workforce of contractors

Regulatory Services Development, Publications, and Innovation (15%)
• Contributes towards the Regulatory Practice Area service offering strategy in collaboration with Practice leader and other practice areas within Professional Services

• Active publication strategy and thought-leadership for the Practice Area. Communicates publications internally. Communicates with LS Strategic Marketing, Proposition, Presales and Sales

• Involved in Professional networking events

• Plan with Practice Leader GTM strategy for Regulatory Practice to include thought leadership approach to promote regulatory services, and deliver on plans

• Work with Technology to develop a data curation tool to streamline newsletters process

Qualification and Experience:
• Master’s Degree in life sciences with at least 10 years’ experience in Pharmaceutical Regulatory Affairs/Regulatory Intelligence in a given territory (Europe, Asia, North America/Latin America)

• At least 5-7 years’ experience as a managing consultant to pharmaceutical or medical device companies in regulatory intelligence

• Experience in supporting regulatory professional services from initial discussions to delivery

Knowledge and skills:
• Expert knowledge in key areas of responsibility e.g. operating systems, networking technologies, security standards
• Expert knowledge of relevant markets
• Excellent customer service skills
• Strong problem management, troubleshooting, and analytical skills
• Demonstrated ability to work with and manage virtual teams to successfully deliver projects
• Demonstrated ability to learn and understand internal systems and processes
• Able to work well under pressure in a demanding environment
• Independent worker with excellent time management and escalation skills
• Experience with remote access tools and methods e.g. WebEx

Travel: Infrequent

 

Company DescriptionClarivate Analytics clients are the trailblazers and risk takers who come up with life-changing ideas. We’re looking for our own trailblazers to help us keep providing clients some of the world’s most trusted brands, spanning scientific and academic research, patent analytics, pharmaceutical and biotech intelligence and IP management.

We’re an independent owned company with a rich heritage and a bold entrepreneurial mission. If you’re excited by the thought of helping people and organizations go from new ideas to life-changing innovations faster, we’re excited to consider you for a position at Clarivate.

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