As a Sales Engineer, you will work closely with internal partners (developers, support, sales and marketing) as well as customers and prospective customers, in a wide variety of capacities.
Responsibilities are but not limited to:
Serve as Userful's technical expert in the field, supporting indirect and direct sales engagement
Prepare and deliver technical presentations explaining products or services to customers and prospective customers
Propose solution architectures to customers that favor Userful products and solutions
Train customers on how to get started with our software and solutions
Generate and maintain a detailed customer list and records as well as proposals
Acts as the first line of support for partner organizations, resolving or escalating technical issues and delivers training.
Maintain sales records in CRM system
Collaborates with Sales to understand customer requirements and provide sales support answering technical customer questions and improving knowledge.
Engage with existing customers through service calls; proactively follow up to ensure follow-on revenue.
Upsell existing customers
Occasional travel to customer sites.
Manages new partner on-boarding and agreements.
Contributes to existing documentation and Knowledge Base articles
Support the sales team with reports and data for proposal generation
Experience, Skills and Qualifications
College diploma or degree in Computer Science or Electrical Engineering
Not less than 3 years of experience in an SE role, IT role, Marketing Engineer, or Level 3 support technician role
Proficiency with Linux, LAN/WAN, networking
Experience with large enterprise corporate IT, ProAV integration, or control-rooms are pluses.
“Above and beyond” customer service skills and dedication
Strong researching, problem solving and analytical skills
Professional written and oral communication skills
Creative and innovative
Superb time management and multitasking skills
A provable track record of self direction/motivation and a “can-do” attitude
Ability to consistently maintain a professional appearance and provide a positive company image to the public
Demonstrated ability to adapt and learn new things
Ability to work independently and as part of a team
Accuracy and attention to detail
How to Apply
Send a cover letter and resume via e-mail to email@example.com with “Sales Engineer Europe” in the subject line. You can also visit our careers page: https://www.userful.com/careers
We thank all applicants for their interest in Userful Corporation, however, we will only be able to contact selected applicants.Company DescriptionWe are a multi-award winning, industry leader in visual networking and video walls. At Userful Corporation, we make it simple and affordable to drive and centrally manage intelligent displays from video walls to digital signs to locked down kiosks and beyond with exceptional performance, unique flexibility and the lowest cost on the market. Organizations in just about every industry, from transportation to telecommunications, from healthcare to hospitality in more than 100 countries have deployed Userful to drive intelligent displays.
The Userful platform began as a virtual desktop solution, reducing the cost and simplifying desktop deployments around the world. Delivering cost effective centralized and virtualized desktops however was just the beginning for Userful. Since then, we've developed our software platform to do amazing things for displays of all kinds. Userful also supports high performance video walls, digital signs and locked-down kiosks that are easy to manage and cost effective to deploy. From interactive video walls, to artistic, mosaic-style video walls, or control room video walls, Userful replaces conventional high-end video wall controllers and video wall processors, making it even easier to synchronize and add intelligence to displays.