Service Admin Assistant
Service Admin Assistant
Contract type: Permanent
Hours per week: 17.5
Salary: £14,251 pro rata (£7.83 pro rata)
We've got an opportunity...
We have a fantastic opportunity for an individual with excellent interpersonal skills to join our Independent Living Team as a Service Administrative Assistant.
You will assist the Support Officer in providing administrative and operational support functions to the area that is managed and delivered in accordance with both the needs of the area and corporate requirements.
You will be an efficient administrator who is confident to respond to incoming enquiries from healthcare professionals and members of the public over phone and by email. This is a role which requires a motivated, committed and enthusiastic person with excellent communication skills and an ability to deal with people in a sensitive yet professional manner. You will be able to use IT systems and databases in your role and produce well written letters and emails.
Say hello to the team...
The Independent Living (IL) & Crisis Response (CR) service (IL/CR) supports people in the space between hospital and home and responds to the needs of people in crisis following an emergency; maintaining an extensive network of external relationships across health, social care, and emergency services.
Positive, passionate and enthusiastic approach to customer service
Confident in using telephone systems, Microsoft packages & Outlook with the ability to create, amend and manipulate Word, Excel, Access and PowerPoint applications
General administrative duties; incoming and outgoing mail, answering the telephone and scanning, filing, meeting and greeting customers
Outgoing with excellent interpersonal and communication skills
Ability to deal with queries in a diplomatic, professional and confidential manner both verbally and in writing
Ability to work accurately, check documentation for accuracy
Closing date for application is 23.59 on the 31st of January 2019 with interviews to follow.
Should you have any questions on this role please email us at or call us on 0300 004 0554 quoting reference REQ0000023OP.
We offer a wide range of staff benefits, these include:
* 36 days holiday (including Bank Holidays)
* Option to buy an extra 5 days annual leave
* Up to 6% contributory pension
* Flexible working policy
A little bit more about us...
The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us.
Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.
At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of race, colour, religion, sex, sexual orientation, gender identity, age, or disability.
Diversity is something we celebrate and we want you to be able to be yourself at work, and feel you're in a great position to help us spread the power of kindness.
In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.
If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.
As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.
If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.
The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).
Follow us on Twitter @RedCrossJobsUK and on Linked in - British Red Cross, to hear about our latest job vacancies.
Connecting human kindness with human crisis