Repairs Support Advisor - Manchester

Recruiter
MENCAP
Location
Manchester
Posted
20 Jan 2019
Closes
31 Jan 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Do you want to work for a Sunday Times top 100 company (ranked number 8 in 2018)? Do you have a hunger to see something through from start to finish? Are you passionate about building and maintaining positive relationships? An expert at organising and delivering information?
If you have just answered yes, then we have just the role for you!
It is an exciting time to join Golden Lane Housing as we continue to build relationships and deliver an excellent service to our internal and external customers. We are looking for a part-time Repairs Support Advisor to work within the repairs team in Manchester (M14 area).
The role is 37.5 hours per week.
Golden Lane Housing has its own direct labour in-house work team across much of England and Wales. This role will be an integral part of our central repairs team, assisting our Repairs Support Officer and Repairs Team Leader in helping to support both our direct labour operatives and the office team. You will manage customer repair requests from the first point of call through to completion of the works. This role is about recognising the importance of our service and working with our operatives and suppliers to get the right solution first time. You will determine repair solutions for our customer, process work orders and arrange delivery of supplies to site where required.
You must have experience of using scheduling tools and be able to organise work orders in preparation for the repair request to be completed. It is fundamental that you have the ability to organise your work in an efficient manner so that it maximises your efforts for our service. You`ll need to be customer focused,adaptable and comfortable communicating and building relationships with all different kinds of people, as well as ensuring that we remain responsive to our tenants` and wider customers` needs.
You will need an enthusiastic attitude,a can do approach and share the same vision, values and aspiration to strive for more, which will complement our existing team. Our customers are at the heart of our service and this role will help us to shape the future of our repairs team by developing the needs of our customers further. This role would also suit someone with a strong administration or customer service background.
Don`t have a background in repairs, charity or Learning Disability? No problem, if you want to learn then we can help! Although the right skills and experience is important to us, so are values.
It is essential that you display our 5 values - Positive,Challenging, Caring, Inclusive and Trustworthy.However, it is essential that you are familiar with Microsoft Office (including Microsoft excel) and Office 365.
If this role sounds like just the opportunity, to take your career to the next step in your ladder of success, then please click the "Apply" button to submit an application today… Good Luck!
For an informal discussion contact Nicola Jones on (phone number removed) or Mark Felton on (phone number removed).
Interview date will be Friday 8th February 2019.
Please no recruitment agencies.
Previous applicants need not apply.
Vacancy ID 15724

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