Credit Control Team Manager

Eileen Richards Recruitment
20 Jan 2019
31 Jan 2019
Contract Type
Full Time
Credit Control Team Manager


Excellent Salary DOE

* Do you want to step into a new role within a business that genuinely care about their employees?

* Have you debt management experience alongside managing a team?

* Do you enjoy setting and working to targets and seeing effective results?

The Company:

Our client, a national company, well known within their industry are seeking a self-motivated, enthusiastic Credit Control Team Manager to collect debt in a professional and timely manner from customers, whilst also supporting the contact centre managing customer enquiries.

Based in North Leicestershire our client will give you the opportunity to put all of your talents to good use, developing your career with a national growing brand.

Role & Responsibilities of the Credit Control Team Manager:

* Motivate, coach and develop all team members through planned call monitoring, evaluation sessions, one to one’s, coaching and feedback with remote and side by side monitoring

* Identify knowledge and skills gaps and work alongside the contact centre trainer to ensure that training is delivered to the team

* Conduct annual appraisals, setting and agreeing objectives and targets.

* To conduct Quality Audits across the contact centre alongside the other managers in the centre, providing feedback to agents and managers with a view to improving customer service and first-time resolution

* Developing a performance orientated culture & ongoing evaluation against agreed objectives

* Conducting investigations and disciplinary hearings within the Flogas guidelines

* Demonstrates an ability to engage with all members of their team

* Supports the contact centre manager to deliver business objectives

* Act as the first stage escalation point for customer complaints

* Identify improvements in current processes to support the development of the customer service delivery

* To be an advocate of the company behaviours and values and proactively embed this within your team

* Managing the team’s performance on outbound campaigns to take ownership forteam targets, pursuing overdue debt on a portfolio of accounts

* Authorising release of orders where credit limits have been exceeded or accounts have been placed “on stop” (in accordance with pre-determined guidelines)

* Working with other departments to resolve queries and disputes causing payment delays

* Reporting on and managing reconciliations to minimize unallocated cash. Ensuring that the team work on exceeded credit limits and on manual stops reports.

* Timely and accurate completion productivity reports for the team

* Annual objectives which will include achievement of the KPI’s for the team.

About You as the Credit Control Team Manager:

* Management experience essential.

* Credit Control – debt chasing experience is essential to this role.

* Excellent customer service, time management and telephone skills.

* Experience of dealing with a high volume of customer accounts and associated call volume.

* Numerate & a strong negotiator and query resolution ability.

* Ability to make decisions within designated agreed levels of authority.

* Proficient in MS Outlook, Word & Excel.

* Proven credit control team leader/supervisor experience minimum 1 year.

* Team player and target driven.

* Ability to communicate effectively (verbal & written).

* Credit control experience in a high incoming telephone call environment minimum 2 years’ experience.

* Portfolio management of c12000 Customer Accounts.

* Knowledge of Domestic Debit collection and Management.

Additional Benefits:

* 25 days holiday per year plus bank holidays pro rata.

* Contributory pension scheme.

* Life insurance.

* Onsite training provided by qualified and highly experience trainers.

* Free onsite parking available.

If you do not receive a response within five working days then unfortunately your application has been unsuccessful on this occasion.

Eileen Richards Recruitment are experienced within eight different sectors consisting of Accountancy and Finance, Construction, Customer Service & Onsite, Directors & Non-Executive, Human Resources, Office (including PA/EA), Sales & Marketing, Supply Chain & Procurement.

We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors please feel free to refer them to us.

We look forward to hearing from you

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