New Owner Administrator

Recruiter
Odilia Clark Ltd
Location
Chester
Posted
20 Jan 2019
Closes
31 Jan 2019
Contract Type
Permanent
Hours
Full Time
OdiliaClark is recruiting a New Owner Executive in Chester. This is an exciting time to join a growing organisation and contribute to its growth.
Applicants must be available to work evenings and weekends as required.
The role of a New Owner Executive is to welcome and on-board all new properties whilst nurturing our new owners through their first period of holiday letting.
This role includes welcoming owners and setting up all new properties through collation and negotiation of commercial features and quality and Health and Safety sign off, followed by handholding each owner and monitoring pricing and booking pace through their early journey before being handed over to the owner services team.
You will be responsible for ensuring we have a world class speed to market process that is executed with a thorough and rigorous quality sign off process recognised through customer experience and enhanced CSAT scores.
The succesful candidate will have a proven track record in a fast-paced and highly detailed role, with sales through service and quality assurance being front of mind.
Responsibilities:
* Assess all new contracts signed and prioritise based on readiness
* Upsell and negotiate with Owners to ensure all our new properties offer a wide range of commercial features
* Accountable for the speedy on-boarding of all new contracts live onto the website
* Effective reductions in speed to market from contract signing to live on web
* A rigorous approach to Health and Safety checks to all properties prior to first booking
* Ownership of thorough and in-depth quality checks to all new properties ensuring tick rating consistency in line with the new brand guidelines and correct display of features prior to going on sale to consumers
* React and relationship-manage the entire owner journey from 1st booking call through early journey CSAT and quality performance
* Identify process efficiencies gains between the office and field on-boarding data collection
* Define and implement processes that maintain high performance during testing and high volumes periods
* Feedback to relevant department on improvements based on staff/owner feedback
* Understand all organisation’s products, services, procedures, guidelines
* Work alongside the Contracts Team Manager to deliver outstanding results
* Create an environment which enables open communication, creative thinking and a collaborative approach
* A flexible approach to the role is required and the ability to move around the business should this be required
* Any other duties within the scope, spirit and purpose of the role
Essential Experience:
* Excellent attention to detail
* Excellent communication skills, both written and verbal
* Strong negotiation skills
* Able to work under own initiative and to tight deadlines
* Commercial acumen
Desirable Experience:
* Quality assurance background
* Product performance reviewing
* Holiday letting process and set up
Benefits include 25 days holiday, bonus scheme, healthcare, staff discounts plus wellness extras

Similar jobs

Similar jobs