Systems Support Analyst

Recruiter
Erin Associates
Location
Formby
Posted
20 Jan 2019
Closes
27 Jan 2019
Contract Type
Permanent
Hours
Full Time
Systems Support Analyst – Formby - £22-25k

This advanced solutions provider requires a driven and self-motivated Systems Support Analyst to join their busy technical services team and motivate those around them. They are based in Formby and they will offer you an excellent salary and benefits package. The key to this role is customer service and hence you will be a good communicator with plenty of energy and enthusiasm.

The Systems Support Analyst will be responsible for:

- Application support for critical business systems of business customers
- Handling customer incidents, problems and requests within Service Level Agreements
- Answer questions from customers about the features and capabilities of the supported Applications
- Produce both customer-facing and internal documentation in line with company standards
- Assisting with application and product testing as required


The following skills and experience are required:

- Ability to multi-task in a pressurised environment
- Problem analysis and solving
- Supporting bespoke applications
- Excellent communication skill whilst developing effective working relationships with both internal and external customers
- Active Directory and/or SQL database experience is beneficial
- Ideally experience within the Legal/Insurance industry


The company have an excellent reputation within their sector. They really look after their employees by offering structured training, the opportunity to develop your technical knowledge and a clearly defined career path. On top of this, they offer excellent remuneration including an incentive scheme to truly recognise and reward their staff.

Email your cv for consideration to (url removed)
Contact (phone number removed)

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