Credit Controllor REQ29080

Morson International are proud to represent our well-established business service client based in Norwich in their search for a Credit Controller on a temporary basis.

Key areas of the role include:
• Arrange settlement and collect due and overdue items of rent and other charges from commercial tenants.
• Pre-chase tenants for rents and other charges about to fall due.
• Identify the reasons for non-payment / short payment. Highlight these reasons via the various systems available, to enable reporting on these to internal and external clients alike, resolving issues arising from review.
• Prepare accurate arrears reports and statistics, when needed.
• Ensure a high level of collections in line with client KPIs.
• Build and maintain relationships with tenants and their agents to help ensure timely collections.
• Work in a collaborative way with colleagues in Credit Control and other Property and Asset Management departments.
• Maintain primarily a high volume of quality telephone chasing. Use other methods such as Email or post where required as a secondary method.
• Chase tenants primarily by telephone, to recover outstanding sums, with email and letter used as back up methods.
• Reconciliation of tenant accounts primarily, use judgement to request assistance from other teams/department where necessary.
• Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
• Any other duties necessary to assist with the running of the various portfolios within the team.

To apply you need to have:
• Previous Credit Control experience in a fast paced environment.
• Good Excel skills, to pivot table, V Lookup level advantageous.
• Good communication and interpersonal skills.
• Ability to work under pressure and set own priorities.
• Organised and able to work to detail and to deadlines.
• Able to use initiative in resolving day to day issues