Mobile Desktop Engineer (Swindon and surrounding)

17 Jan 2019
31 Jan 2019
Contract Type
Full Time
Becoming a Mobile Desktop Support Engineer with Capita IT And Networks, covering Swindon and the Surrounding areas

We have a great opportunity for a Mobile Desktop Support Engineer to join our team to provide 2nd line operating system and software support for all clients’ managed devices including desktops, laptops, thin clients’ tablets and other mobile devices.

You will also provide the hands and eyes for investigating incidents that require site attendance; these include network or printer or mobile device or telephony and local servers. In addition to on-site support you will provide remote assistance to clients working away from site. You will also coordinate with other resolving teams to bring about resolutions within SLAs.

The role will require Customer support across various sites including Cardiff, Bristol x 2, Cheltenham, Reading, etc. A company car is provided as part of our benefit pacakge.
What you will do:

* Provide technical input to internal project and service teams.
* Assist with maintaining accurate and up to date asset management details in the shared CMDB as a result of any changes. In particular assets not identified automatically (by LANDesk/SCCM) e.g. repairs, equipment stores (“Gold stock” and loan/bookable equipment), Council mobile phone handsets and numbers.
* Scheduling and attending on customer site events to provide education for use of IT.
* Manage equipment spares including desktops, laptops, thin clients and mobile device.
* On receipt of a new Kit (desktop, Laptop, tablet), ensure that the kit has the right built/profile, asset tag as per the defined processes.
* Contact end users to arrange the delivery of the kit

Your experience will include:

* 2nd line desktop support experience.
* Good Windows 7 and 10 knowledge
* Experienced in using Microsoft Office Applications and supporting Office 365.
* Active Directory administration (Users and Computers).
* Working knowledge of the Service Management and other system/desktop management toolsets (endpoint management solutions, LANDesk, SCCM etc.)
* Strong interpersonal and communication skills, particularly customer facing skills including listening skills.
* Ability to work effectively as a member of a team as well as their own and uses own initiative
* Good organisational skills
* Ability to work under pressure
* Happy to travel and has a valid UK driving license

About Capita IT and Networking

Capita Networking Solutions are part of our IT and Networking business, and we specialise on connecting businesses worldwide. We’re the UK’s leading network integrator and joining us you’ll build, integrate and manage some of the most advanced networks and ISP services for our clients. We have an unparalleled track record in delivering and supporting complex connectivity requirements across Wide Area Networks (WAN), Local Area Networks (LAN) and Wireless technologies, and we excel at delivering voice network services, unified communications and collaboration services.

Capita IT and Networking are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What’s in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.

As well as a generous basic salary, we also give you a company car, 23 day’s holiday (rising to 25 days after 2 years and to 27 after 5 years), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Rachel Shaw on (phone number removed) for a confidential chat.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.

If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

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