Channel Manager

17 Jan 2019
31 Jan 2019
Contract Type
Full Time
Job Title: Channel Manager

Location: Havant, Reading or Glasgow

Salary: £39,418 – £52,055 depending on skills and experience

Permanent | Full or Part Time Hours with flexible working patterns available

The Role

Like all energy suppliers, SSE are busy installing new Smart Meters in customers’ homes and business across the UK. With steep government mandated targets to be reached, we are looking for a Channel Manager to work closely with our Smart Call Centre to drive customer engagement activity and support SSE in its aim to deliver Smart meters to 100% of our domestic customers.

In this role, you will be responsible for partnering with our Outbound Calling team to lead the ongoing development of new and existing activities to deliver Smart Customer Demand. This will encompass identifying opportunities and innovative approaches, as well as reviewing customer data and insight to create targeted activity. You will be responsible for working collaboratively with your Outbound and Campaign Data colleagues to develop plans and forecasts, agreeing this with your stakeholders, and driving performance to meet the agreed targets. Management of all the activity will be structured with appropriate governance including escalation, plans, and mitigation of risks, issues and dependencies.

Smart meters are delivering a significant change to the way customers engage with and use energy. For some the benefit of Smart is that it allows them to see exactly how much they’re using and spending, for others the convenience of no more meter reads or being able to top up at home, and for others knowing that they are contributing to a reduction in overall energy consumption to deliver a brighter future for us all. You will be responsible for identifying how to best engage and convert customers with Smart when we call them, using insights and data analytics to understand the differing customer drivers and barriers, and that these calls are triggered at the optimum time by relevant customer behaviours. This will allow us not only to be successful in driving increased take up, but also to do this cost effectively, whilst delivering real value to our customers.

Your Skills and Experience

Ideally you will join us from a Retail organisation where you have been responsible for mobilising and supporting execution of activity across multiple business areas to deliver against targets and plans. You should have previous project management, and ideally channel management experience. You should have superior analytical skills and enjoy working through complex data challenges. Experience of working with Outbound Call Centres is also a great advantage. You’ll enjoy solving problems and identifying new opportunities. You should be highly organised, with good numerical, excel and presentation skills. Ideally, you’ve been involved in some planning and forecasting previously.

Most importantly you’ll have first class relationship skills, being able to engage and influence effectively across Outbound, Customer Services, the Smart programme and our wider Retail business. You should have a good work ethic, be tenacious and resilient, and display strong commercial skills and customer focus, being able to ensure our activity is optimised in terms of cost effectiveness and customer experience.

Our Company

Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.

Our Benefits

We have an excellent benefits package as part of our offering. Here’s a few highlights;

- Generous holiday allowance (you can even buy additional holidays)

- Great share plans

- Group Pension Plan

- One day paid volunteering

- Tailored internal development opportunities

Next Steps

Just click the Apply button to submit your application, it doesn’t take long.

Closing date for applications is: 30th Jan 2018

This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.

For more information about this role, or to discuss any adjustments you require to submit your application please get in touch via

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