IT Support Technician

£25000 - £30000 per annum
18 Jan 2019
15 Feb 2019
Recruitment Genius Ltd
Contract Type
Full Time
Are you an experienced IT customer support engineer with knowledge of HTML, CSS and JavaScript, looking to work for an established, friendly, software company with continued growth and a share in the profits?

Are you someone who is technically minded, enjoys variety and proactively takes the initiative to provide excellent customer support, going the extra mile when required?

The Role
The suitable candidate will work from the Basildon office and be confident communicating with people by chat, telephone and email with responsibility for providing technical support and troubleshooting to customers using their web-based solution.

Duties will include:

- Assisting new and existing customer to implement live chat software on their website
- Supporting customer in use and configuration of the software
- Providing customisation of chat windows using HTML and CSS
- Provide IT support to staff in the Basildon office as required

Having a strong IT background they would provide expert analysis of customer issues providing resolutions and workarounds where possible.

As a SaaS provider, the company enables their clients to add and use live chat on their website; therefore the successful candidate should have experience with websites and technologies, understanding HTML, CSS and JavaScript together with responsive design and other fundamentals.

Essential Requirements
- Ability to read and write HTML and CSS
- Strong proven IT background regarding software and websites
- An experienced customer oriented person, with a 'can-do' attitude
- An analytical mind, able to solve problems with logical thinking
- A qualification in Software Engineering, Computer Science or related subject
- The ability to meet targets and handle a high-pressure environment

Desirable: Requirements
- A master's degree in Software Engineering, Computer Science or related subject. Or a formal Microsoft Certification in a related subject, MTA/MOS/MCP/MCTS/MCITP, etc.
- Good understand of web applications including JavaScript and client-server technologies.
- Previous experience working for a software company or SaaS provider

About the Company:
- Monday - Friday 9am-5:30pm (1 hour break)
- Competitive salary
- Annual profit share
- Company pension
- 28 days paid holiday (incl. Bank Holidays), earn additional day every year worked
- Excellent prospects and personal growth

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