Front of House and Box Office Manager

Fairways Recruitment Ltd
16 Jan 2019
30 Jan 2019
Contract Type
Full Time
Fairways is currently recruiting a Front of House and Box Office Manager for our award-winning client based in Highland Perthshire.

Job Purpose

The Front of House & Box Office Manager will plan, direct and manage the performance of the customer-facing services and functions within the Front of House and Box Office areas to maintain and develop commercial growth and operational resilience in accordance with the organisation’s strategic plan.

The successful will work closely with all members of the Customer Experience department to support the organisation in its day-to-day activities and contribute to its long-term strategy and vision.

Main Duties and Responsibilities

* Provide strong and effective leadership and management of the Front of House and Box Office areas, ensuring the day-to-day consistency and quality of experience at every customer touch point.

* Act as Customer Experience Champion within the organisation, supporting a programme of ongoing quality assessment and improvement in all customer-facing areas.

* To work closely with colleagues across the organisation to develop and achieve a range of business targets.

* Oversee the delivery of a high-quality and efficient commercial service in Front of House and Box Office areas to achieve income targets and improve overall profitability.

* Work with the Front of House Supervisor and Box Office Supervisor to achieve financial and service level targets for the Front of House and Box Office areas.

* Act as a key point of contact for employees in the Front of House and Box Office areas, other colleagues across the organisation, creative team members, and Visiting Companies.

* Act as a Duty Manager for the organisation.

Skills Required

* Educated to SCQF level 8

* Experience in a similar role in a cultural venue, visitor attraction, catering, retail, hotel, restaurant, bar or other hospitality environment

* Passionate about ensuring the highest quality customer experience

* Ability to build strong relationships

* Experience of managing a customer-facing team

* Finance and administration skills

* Excellent IT skills, including experience of creating and producing management information and analysing reports

* Experience of being a budget holder and managing budgets

* Able to communicate effectively and confidently with diverse groups of people

* Excellent verbal and written communication skills

* Excellent attention to detail and problem-solving skills

* Discretion, honesty and integrity

* Must be a team player


£28,000 per annum

Working Hours: 35 Hours per week over Monday – Sunday

29 days holiday

Fairways Recruitment (Scotland) Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers

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