Verification Case Officers

Location
Glasgow
Salary
Up to £21000 per annum
Posted
17 Jan 2019
Closes
14 Feb 2019
Ref
00090867
Contact
Recruitment Genius Ltd
Function
Finance
Contract Type
Permanent
Hours
Full Time
This is an opportunity to join the UK's largest personal insolvency organisation. Their Values are to be; dynamic, knowledgeable, professional, customer-focused and caring. They are an innovative and forward-thinking Company with a strong and respected brand.

They are currently recruiting for 3 x Trust Deed Verification Case Officers, to join their existing experienced team in Carrington Dean, Glasgow. These are full-time, permanent roles.

Shift patterns are applicable and rotational from 9am to 8pm (9am to 5pm, 10am to 6pm, 11am to 7pm, and 12noon to 8pm). These include weekend working, with an alternative day off throughout the working week.

Duties include:
- Providing best advice to all customers; checking that the case would be viable to move forward in the process
- Managing a portfolio of clients (TD's/DAS), ensuring the administration of each case is accurately and timely processed
- Collecting card payment details
- Obtain any outstanding documentation from the client
- Increasing customer satisfaction and reducing drop off rates through improved customer service
- Discussing and resolving any objections from customers regarding qualifying product
- Updating the client management database efficiently re: time spent on client cases (full training provided)
- Positive General communication to all internal and external departments
- Support, guide and feedback to CAM's (customer account managers) on any issue with their case referral
- Work with creditor meeting team to ensure cases gain protection/approval.
- Submitting statutory documentation to the Accountant in Bankruptcy within prescribed deadlines
- Dealing with creditors to ensure the Approval of DAS arrangements and protected Trust Deeds
- Any other duties as required.

To be considered for this role it is essential that you have/are:
- A professional telephone manner
- Excellent administrative skills
- Attention to detail
- Excellent negotiation skills
- Ability to prioritise and adhere to strict deadlines
- Conscientious, with a strong customer service work ethic
- Ability to work on your own initiative and within a team
- Insolvency experience is preferred but not essential; as full training will be provided
- Retentions experience is desirable but not essential
- Must have successfully passed your probationary period.