Account Delivery Manager

15 Jan 2019
28 Jan 2019
Contract Type
Full Time
Contract Period: Until end of March 2019
Location: Cheltenham
Security Level: DV


An exciting opportunity has been created for an experienced Delivery Manager to become a key member of a growing delivery team within Change Capability. The candidate will have experience in the delivery of large complex IT and Business Change Projects. Developing strategy, requirements validation and managing diverse teams in a multi-stakeholder, complex environment are essential attributes. Delivering on our commitments is key. Must have a proven record in building strong teams and maintaining motivation in a matrix organisation.

Delivery experience required through the application of structured methodologies such as PRINCE2, MSP, Agile and Waterfall.

Financial management experience is also essential, so the candidate will be required to demonstrate where they have held budget and earned value responsibility. Customer stakeholder relationships are extremely important, to ensure that business benefits are realized and so that their expectations are continually maintained.

-The application of a broad range of technologies, in particular Cloud based technologies such as Azure and vMWARE, in order to deliver solutions to the Customer.
-Being responsible for the delivery of end to end infrastructure projects and application upgrades within a field of expertise.
-Management of 3rd party stakeholders and long lead time dependencies.

Core Skills and Experience
-Typically, 10+years’ experience in Delivery / Programme / Project Management.
-Holds current Professional Project Management Certification (APM, MSP, PRINCE2, ITIL v3).
-Public sector experience.
-Matrix management of 10+ individuals.
-Customer presentation skills.
-Stakeholder management across different organisations
-Working on a variety of concurrent projects and influencing priorities where applicable.
-Proposal writing and an awareness of contractual processes.
-Negotiating skills.


-Overall responsibility for the delivery of projects adhering to cost, schedule milestones and quality.
-Responsible for Client satisfaction within Change Capability in their respective portfolio of projects
-Overall ownership of the production and Quality Assurance of the proposals, and change requests assigned to them.
-Responsible for addressing priority conflicts and resource constraints. Ensure project dependencies are managed and any risks associated are communicated in a timely manner.
-Escalation point for the mitigation of risks and issues where required.
-Overall responsibility for ensuring appropriate planning, management and MI on all projects assigned, including financial reporting.
-Manage stakeholder relationships, and the ability to grow the business through project change requests, and harvesting new opportunities.
-Ability to communicate at all levels.
-Management of 3rd party relationships,
-Mentor and actively encourage skills development of project team members.

Skills and Experience

Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.

Other Knowledge and Skills

Demonstrates an in-depth understanding of key Services’ operational policies, processes and methodologies applicable to project management.

Regularly communicates with the customer regarding Programme and Project Management best practices....

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