Senior Technical Account Manager

Widen The Net Limited
London (Greater)
13 Jan 2019
31 Jan 2019
Contract Type
Full Time
Senior Technical Account Manager / Senior Technical Client Manager / Senior Implementation Manager / Implementation Consultant / SaaS Solution Implementation Project Manager – Central London

Our client is a Gartner leading Artificial Intelligence software vendor based in central London:

-Pre-IPO and headquarter in the US with over 200 employees;

-Named as cool vendor on Gartner Magic Quadrant;

-Working with over 1200 clients across IT technology, education and automotive industries such as Mercedes-Benz, Akamai, Talend, etc.;

-Providing cutting edge Al-driven technologies, natural language processing (NLP) and machine learning capabilities;

-Growing and expanding very quickly with over $70 million funding

They are looking for a senior technical account manager/implementation manager to join their growing UK team in central London where you will report directly into the managing director in the UK and be part of the foundation team in London to help maximising the full value of their software suite and its integration and building strong relationship with clients:

- Acting as a product expert and providing support during sales cycles/presales and working closely with the engineering team for ongoing support;

- Managing new client on boarding process;

- Managing product deployment/implementation, configuration and integration process/project and building strong relationship with clients;

- Involved in product demos and guideline for product/solution design (functional and non-technical);

- Managing clients’ feedback on software suite and working closely with the product management team

Requirements: Senior Technical Account Manager / Technical Client Manager / Implementation Manager

-At least 5 years working as similar technical account manager or client manager or software/product support, sales engineer or client services manager;

-Previous SaaS solution implementation management experience is a plus;

-Good understanding of SaaS model and API integration in general;

-Experience in Salesforce is a plus;

-Ideally have experience in SaaS or Cloud domain or software industry;

-Any knowledge or interest in Artificial Intelligence/NLP/machine learning is a big plus

Our client provides cutting edge Al-driven, NLP and machine learning technology and you will be a founding member of their EMEA team and playing a key part of company’s strong growth. They are generally offering £60k to £70k base salary depending on experience plus 10% bonus

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