Business Systems Support Analyst - 7 Month Fixed Term Contract

13 Jan 2019
31 Jan 2019
Contract Type
Full Time
Having workmates you can trust to do the job right. That’s worth its weight in gold.”

At TrustFord, respect and integrity are at the heart of everything we do. We trust each other, we listen to each other, and we lend each other a helping hand. We go out of our way for our customers. Thanks to our honest advice, brilliant technicians, our attitude to make it happen and great models, they know they can trust us every step of the way. Whether your skills lie in sales, customer service, operations or the technical arena, join a team where your talents will be nurtured and your skills rewarded.

You can also rest assured that you’ll enjoy real security and the rewards your talents deserve, Whether you join us in a customer service, sales, admin, technical or operational role, you’ll benefit from great career prospects and rewards in a company that’s investing in its future and your development.

This is a National role for a fixed term of 7 months.

So what do we look for from you?

Duties and Responsibilities

* To provide technical application support for all business IT systems

* To provide implementation services for all business systems

* To provide training in business systems as and when required

* Deal with calls allocated from the call logging system

* To provide advice and support to the business as required on all business systems

* To undertake project work as required

* Establish relationships with and work in conjunction with third parties to ensure an efficient service delivery

* Diagnosis and fixing of business system errors and escalating to senior management where appropriate

* Analyse common errors and be proactive in resolving these long term

* Representing Line Management and Department as necessary e.g. to attend meetings, provide cover as required in the absence of the Business Systems Manager

* To be flexible in their approach to work as shift work, overnight stays and UK travel is a regular requirement

* Attend regular training courses as and when required and be proactive about self and systems development

* Carry out other duties as required from time to time

In addition to receiving a competitive salary, for the right candidate this position will offer:

* Industry leading package

* 33 days annual leave (pro rata) (including bank holidays)

* Pension Scheme & Life Assurance

* Ford Privilege vehicle purchase scheme

* Discount on Service, Bodyshop and Parts

* 1 day each year to volunteer for a charity of your choice

* Childcare voucher scheme

* Cycle to work purchase scheme

* Discounted Gym membership

* Access to Perks at Work discount website


When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

For your first 3 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction

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