Field Service Engineer

Cordant People
13 Jan 2019
23 Jan 2019
Contract Type
Full Time
£Good basic + Overtime
Basildon covering EMEA region

Due to promotion we are seeking two field service engineers to support Dealerships and Suppliers through the EMEA region with Electronic/IT problems relating to the operation of Agricultural or Construction vehicles. Support will initially be phone, email, video calls but will also include site visits and whilst there providing training/coaching to the clients technicians. A practical approach to investigating and solving predominately electronic or IT problems on agricultural ( tractors, tillage and application equipment) and/or construction vehicles is essential. 50% UK 50% travel. Interested read on.

You will initially provide technical support over the phone, email, video call to diagnose and investigate problems
If the above is not successful you will organise a site visit to rectify the problem
Whilst on site, you will also provide coaching to clients technicans regarding repairs the product to improve their technical knowledge.
Keep accurate records and write reports on findings
Escalate reports to the internal teams

What is needed

* Excellent communication skills with the ability to understand, diagnose and train customers to rectify problems
* A working knowledge of Agricultural and or Construction equipment or large vehicles
* Must be prepared to travel for 50 % of the years ( often unsociable hours)
* Skills and knowledge of Electronics, Software and Programming
* Proven diagnostic skills
* A 2nd language would be ideal - French or Portuguese ideally
* May suit an ex-forces engineer OR someone who has attended Agriculture College

In return
£ Basic salary of £26000 + Lots of overtime package c£40000
25 day holiday
Pension scheme
Free parking
Subsidised canteen

Keywords: Tractor, Construction, JCB, Field Service, IT, Support, Engineer, Technician, Electronics, Army, Navy, Airforce


Cordant Group is an equal opportunities employer

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