End User Computing Analyst

Recruiter
British Heart Foundation
Location
Camden
Posted
10 Jan 2019
Closes
24 Jan 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time

We have an exciting new job opportunity for an End User Computing Analyst to play a key role in resolving 2nd line customer incidents, fulfil service requests, ensuring these are efficiently and effectively handled.

You 'll be joining our dynamic team to provide support to our internal customers, including our offices based users and 740 BHF shops. Based in our London Head Office you'll join a highly supportive team, tasked with assisting users with any technical IT issues they may have. You'll take calls from internal customers, logging all issues and problems via the Service desk tool and you'll seek to deliver first time fixes within agreed SLA's, assigning incidents and requests to relevant IT teams.

About you

With a positive 'can do' attitude and a willingness to learn, you'll possess good customer service, problem solving and analytical skills as well as the ability to communicate with non-technical people in a clear manner.

You'll have previous experience gained working in a Service desk environment and be able to support Microsoft Operating Systems, MS Exchange, Windows 7, Active Directory, SCCM, LAN, WAN and Microsoft Office suite. Experience and knowledge of Apple iOS is highly desirable.

About us

When you work at the British Heart Foundation, you become a part of medical history. Part of a world leading organisation that has played a role in decades of life saving breakthroughs, from heart transplants and pacemakers to stents and clot busting drugs. And we're not about to stop any time soon. We are here to beat heartbreak forever. To stop heart and circulatory diseases devastating families. And if you want to help us get there sooner, you could be the End User Computing Analyst we need.

How to apply

To apply for this role please click through to our website for further details. Our process involves submitting your CV and supporting statement, which should outline your interest and explain how you meet the roles criteria.

British Heart Foundation recognises and respects the value and diversity of all.

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