Senior Account Manager

RE People
10 Jan 2019
31 Jan 2019
Contract Type
Full Time
We have an exciting opportunity to join a well established and rapidly growing company. Our client provides a world-leading functional testing consultancy service to some of the world’s leading brands and they are looking for an experienced software professional to join the team.

Our client’s mission is to inform and improve the digital performance of our customers and the experience of their users.

This is a great opportunity to take on a lead role with the opportunity to build a team as well as building business with and support current clients.

This role will provide an unrivalled sense of autonomy, ownership, and dedication to helping each customer realise their value with our client. The Senior Account Manager will have the opportunity to grow their careers through a focus on skill development and in time building and leading a team of Customer Success Managers.

In this role you’ll get to:

* Be the trusted advisor for over a dozen of our most important customers

* Engage customers actively with regular strategy calls to derive maximum value from their investment while identifying new opportunities

* Collaborate with customers and other internal teams to ensure adoption and successful renewal

* Monitor customer health and build associated risk mitigation plans

* Resolve customer queries

Key Responsibilities:

* Customer account plans and monthly or quarterly business reviews

* Help customers resolve any fears / concerns

* Renewals

* Work with customer and marketing to help produce customer case studies

* Feedback customer usage and satisfaction with core platform

* Make connections with multiple decision makers and users

* Expert knowledge of products and the problems they solve

* Onboard new customers

* Customer account plans and monthly or quarterly business reviews

Personal Attributes:

* Enthusiasm for resolving a customer problem

* Strong work ethic

* Strong initiative and tenacious

* Competitive drive

* Results orientated

* Learns quickly / coachable

* Constantly looks for opportunities to learn and improve

Essential Skills and Experience:

* 4 years' experience in Account Management / Customer Success

* Great problem-solving skills


* Knowledge of digital marketing and ecommerce market desirable but not essential

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