Customer Service Advisor / Banking - £100 P/D 6 months

Recruiter
McGregor Boyall
Location
London (Greater)
Posted
09 Jan 2019
Closes
03 Feb 2019
Sector
Retail
Contract Type
Permanent
Hours
Full Time
A Challenger Bank is looking for a Customer Service Advisor, to join a rapidly growing organisation based in Milton Keynes, on an FTC for 6 months. The successful candidate will be part of the 1st line service for Retail and SME customers, using a variety of means such as online chat, telephone and social media. In addition, you will be accountable for case management and seeing issues/ complaints through to the resolution, KYC (Know Your Customer), vulnerable customers and SME customers. On a day to day basis you will be continually looking for process improvements, in order to better meet the needs of the customers. Experience: Extensive customer service experience, either customer facing or non-customer facing (call centre) roles. Working experience using banking systems and familiar with using a variety of methods to communicate with all customers. Experience handling complex complaints and owning the issue through to resolution. Experience of opening accounts, payment processing, complain handling, KYC, servicing and closing Delivering outstanding customer service, through exceptional communication and attention to detail, ensuring tasks are completed right the first time. Please APPLY for more information about this great opportunity McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.

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