Customer Care Representative - 1 year contract

Office Angels
08 Jan 2019
31 Jan 2019
Contract Type
Full Time
This well established financial services company have excellent benefits and are based near the town centre but they don't have car parking on site.

Taking primary responsibility for the complaints process, dealing with complaints in line with published time lines (including escalation of complaints in line with published procedures) and safe guarding our profitability at all times and in line with FCA and TCF. Liaising with Vendors, End Users, Solicitors, Collections, Recoveries, Sales and any other relevant internal or external contacts in order to resolve complaints effectively

* Managing complaints reporting, publishing results on a monthly basis and making amendments to the reporting as and when required and to be involved in the analysis of complaints including looking at trends, attending meetings and conference calls with regards to this analysis
* Ensuring all of ELS Vendor Operations process and procedures are documented, reviewed on an annual and amended accordingly and cascade new and existing policies and procedures content to all ELS Vendor Operations team members
* Taking ownership of all development testing requirements including identifying resource, managing test plans, validating results and identify system developments required in order to improve process and customer experience

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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