Life Coach

YMCA Black Country Group
08 Jan 2019
28 Jan 2019
Contract Type
Full Time

Title: Life Coach (Housing Support)

Salary: £20,500 per annum – pro rata

Hours: 18.75 hours a week

Responsible to: Housing Services Manager

Based at YMCA Western Gateway, Sandwell and other locations across the Black Country as appropriate


YMCA Black Country is a group of YMCA charitable companies & associated trading subsidiaries operating in the Black Country and South Staffordshire area, delivering a wide range of community services. The services delivered include supported housing, youth work, childcare and family support, substance misuse support interventions, skills and employment training, health and well-being services.

Job role:

Working as part of the YMCAs support team for vulnerable homeless young people and adults, Life-Coaches will work alongside people primarily aged 18-49 (most who will not be in education, employment or training) to help them fulfil their full potential. Life-Coaches will manage and support residents through group work and 1-1 activities focused on developing the resident’s talents towards achieving self-sustaining independent living.

Activities will focus on developing talent, focused on economic, health, social and spiritual well-being.

The Life Coach Team will consist of members which are able to deliver on at least one of the following specialism:

Employability Skills

Volunteering programmes

Chaplaincy ( the chaplaincy delivery element will be regarded as a central post as per our central post policy )

Health & Well - being Development

Duties and responsibilities:

The post holder will operate and work flexibly to ensure that the project delivers its outcomes for residents. The duties will include:

Development and Delivery

Engage and work effectively with the YMCA’s Housing Management team to access referrals from the supported housing projects and support move-on to independent living.

Manage and support residents through group work and 1:1 activity to support their talent development towards achieving self-sustaining independent living.

Ensure residents influence and are actively involved in the development of activities/services.

Provide group-work activity sessions relative to at least one specialism outlined above.

Adopt and deliver a person centred and development focused approach to coaching ensuring project priorities and outcomes are achieved.

Develop effective working relationships with the Life Coach Team and other stakeholders to share and develop best practice.

Keep up to date with work experience, voluntary and job opportunities ensuring residents have clear access pathways into these opportunities.

Ensure positive actions to safeguard young people and vulnerable adults, following relevant policies and procedures.

Maintain accurate records, including details of resident engagement, involvement, delivery undertaken and relevant outcomes achieved.

Provide regular progress reports as required by Health & Wellbeing Team Leader/ Executive.


Each Life Coach must be able to develop and deliver both group based programmes available for any resident and one – one interventions, in one or more of the specialisms described above. Skills and experience requirements differ for each specialism.


Uphold the Values and respect the Christian Ethos of the YMCA.

Promoting and championing the aims, objectives and wider work of the YMCA.

Undertaking regular supervision with the Health & Wellbeing Team Leader.

Commitment to non-discriminatory practice and valuing diversity.

Actively participate in relevant staff training and development opportunities

Attend and actively contribute to team meetings including the sharing of best practice

Adhere to and implement all relevant policies and procedures (e.g. lone working, health & safety etc.)

Undertake out of hours working as required

Other activities as required for the success of the YMCAs supported housing projects and in meeting its funding requirements.

Other duties that are reasonably commensurate with the post


Be aware of the association’s duty of care in relation to staff, residents and visitors and to comply with health and safety policies at all times.

Establish and maintain positive, constructive and professional working relationships with staff, residents and visitors and all other stakeholders.

Be aware of and comply with all association policies and procedures relating to employment, including codes of conduct, safeguarding policies and equal opportunities policy and any statutory regulation affecting your work. Act in a courteous way at all times in communications with both colleagues and other stakeholders.

Ensure all work practice is inclusive, expressed through a wholehearted commitment to welcome those of all faiths and none.

Respect prayer and devotional times that may take place from time to time in YMCA gatherings and related activities.*

At all times to work and behave in a manner consistent with the Christian ethos of the association and in full compliance with all relevant legislation and regulation, as well as association policies, procedures and guidance*

In addition to the job set out in this job description the post holder may, from time to time, be required to undertake additional or other duties as necessary within his or her capabilities and status to meet the needs of YMCA Black Country Group.

Personal Specification


JNC youth work or equivalent, NVQ Advice & Guidance Level 3 or above, Coaching and / or mentoring award


You will be able to demonstrate a successful track record of engaging and coaching young people & adults. Adopting and delivering a person centred and development focused approach to coaching, ensuring project priorities and outcomes are achieved.

Demonstrable substantial experience of working with challenging and vulnerable groups, particularly around employment, education and training.

Experience of coaching and mentoring young people & adults, that is outcome focused to motivate, enthuse and build individual talents, towards successful independent living.

Ability to engage, develop and build positive relationships with vulnerable young people and adults.

Experience of advocacy

Ability to facilitate economic, health, social and spiritual development of individuals.

Ability and experience of organising and delivering group – work activities.

Knowledge of the employment and skills landscape, particular as it relates to the cohort.

Knowledge of legal, financial and personal welfare issues and regulations relevant to the cohort.

Demonstrable experience of relationship building with a range of partner organisations.

An understanding of the voluntary and community sector and its key drivers.

Ability to deliver against targets.

Computer literate including databases, Microsoft office and word.

The ability to respect the Christian ethos of the YMCA and uphold its values. (NB. Where a chaplaincy specialism is required, this will require a Christian faith belief and be subject to the association’s central post policy)

A clear commitment to the cohort as ‘experts by experience’

An effective and clear communicator, and an active listener with a participatory and collaborative style of working.

Patient and flexible with an ability to inspire, support build confidence and motivate.

Ability to prioritise and manage own workload.

Ability to negotiate and influence.

Tolerant and respectful of individual differences

Ability to build and maintain effective relationships internally and externally

Ability to work as part of a team

The ability to travel around Sandwell and the surrounding area on a regular basis as required by demands of the post.

This post is subject to an enhanced check by the disclosure & barring service regarding any previous criminal record.


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