Software Support Technician X 2 - Wilmslow

Recruiter
Adria Solutions Ltd
Location
Wilmslow
Posted
08 Jan 2019
Closes
23 Jan 2019
Contract Type
Permanent
Hours
Full Time
Software Support Technician - Wilmslow. Our client based in Wilmslow is currently looking for a skilled Software Support Technician. Our Client's Support department promotes a client-focused support culture that rewards employees for innovation, professionalism, and personal development. The work flow is fast-paced and requires the ability to adapt to different challenges and priorities. The ability to learn and self-motivation is key for this role. Responsibilities: Demonstrate a proficient background in working with applications and providing exceptional levels of support (to a technical level) within a fast-paced environment across multi-channels. * Experience in supporting applications. * Exceptional Trouble shooting / Problem solving skills. * Exceptional communication (both written / verbal) and Interpersonal skills to maintain a first class level of customer service at all times. * Exceptional Team Player who works just as well on individual tasks/projects. * The ability to communicate technical jargon into layman's terms for non-technical minded customers. * A sense of drive, passion, enthusiasm, commitment and focus to succeed at every task you undertake and to demonstrate your ability in going that extra mile for the customer. * The ability to take ownership of issues and progress these through to resolution. * The ability to build strong relationships with customers by providing an exceptional level of customer service at all times. * Exceptional time-management skills and the ability to effectively manage your own workload in conjunction with pre-defined SLA's. * Experience in updating technical documentation such as Support/User Guides and also Process/Procedure documents. Qualifications Requirements * 1+ years supporting or implementing complex software applications * Troubleshooting and analysis /resolution skills * Strong client focus and ability to manage and exceed customer expectations * Must be an effective team player. * Excellent written and oral skills with a strong attention to detail * Ability to prioritize and manage multiple, complex issues * Flexibility to support market hours. Software Support Technician - Wilmslow If you are interested in this position, please send your CV to apply@adriasolutions.co.uk or call 01625 874399 for more information.

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