Volunteering Support Team Leader

Recruiter
EASYWEB NFP RECRUITMENT
Location
Dudley
Posted
08 Jan 2019
Closes
26 Jan 2019
Sector
Charity
Contract Type
Permanent
Hours
Full Time
Volunteering Support Team Leader

A life-changing opportunity

Our client is the UK's leading dementia charity. They provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

At our client, they are inspired by many things – from the resilience of people and families affected by dementia to the generosity of the public in supporting their research, fundraising and their growing range of dementia support services. But nothing inspires them more than the thousands of volunteers who make their work possible. They not only account for the majority of their workforce; they bring with them a level of commitment and expertise that is successfully driving their vision of a world without dementia.

It’s a particularly exciting time at our client. As the UK’s leading dementia support and research charity, they are two years into delivering an ambitious five-year strategy and lots of work is underway to invest in and make improvements to their volunteering offer.

Position: Volunteering Support Team Leader
Location: The Black Country, West Midlands
Contract type: Full Time, Permanent
Hours: 35 per week
Salary: £24,866 per annum (actual)

Closing date: 01 February 2019
Interview date: 13 February 2019

About the role:

The Volunteering Support team is responsible for ensuring their volunteers have the best possible experience by providing tools, resources and information to enable teams across the organisation to involve and support volunteers effectively. The team is also the first point of contact for all internal and external enquiries about volunteering, so ensuring a high standard of customer care is maintained is essential.

With such wide ranging responsibilities, it is a busy environment. You will need to have the confidence and knowledge to oversee the development and maintenance of their volunteer management resources, undertake project work, and deal with complex enquiries. Leading and developing the team to ensure they inspire as many people to unite with them to create a world without dementia through volunteering.

About you:

You will be enthusiastic and passionate about ensuring that processes, systems and resources are continuously improved and committed to delivering an exceptional volunteering journey. You’ll ideally have a relevant volunteer management and/or customer service qualification or a significant amount of experience in a similar role within a large and complex charity. Your proven experience of leading and supporting a team will be complimented by an in-depth understanding of volunteering good practice and the ability to keep sight of multiple strands of work with different deadlines.

You will be experienced at planning and organising projects as well as an excellent communicator, able to convey information clearly and consistently in writing and verbally. Confident at using and maintaining a large database, you will be capable of producing reports and statistical data for analysis. A self-motivator, willing to go the extra mile, you’ll be capable of building strong relationships with both colleagues within the Volunteering Support team, and the other departments within our client.

Their employees work hard every day to make a true difference in people's lives. They are proud to support them with a range of benefits and recognition as well as agile working and flexible working options. All contributing to a strong work life balance. Each role has its unique learning pathway helping their people to develop their skills and engage with the wider development opportunities and build their expertise regardless to help them grow and realise their potential to shape a career with our client.

Our client is committed to equal opportunities.

You may have experience of the following: Volunteering Support Team Leader, Volunteer Manager, Senior Volunteer Officer, Volunteer Management, Charity, Not for Profit, Third Sector, etc.

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