Service Desk Engineer - 1st / 2nd Line Support

Location
Barrowford
Salary
£16000 - £20000 per annum
Posted
09 Jan 2019
Closes
06 Feb 2019
Ref
00090637
Contact
Recruitment Genius Ltd
Function
IT
Job Level
Graduate
Contract Type
Permanent
Hours
Full Time
This is an opportunity for a dynamic service desk engineer to join a fast growing IT managed service provider. The role will be working within their Service Desk, working on tickets and assisting customers directly.

This is mainly office based for the initial period but with scope to work on site and due to expected growth within the business a suitable candidate will progress into full 2nd line, 3rd line and project work in the future.

The business is looking for the right person and this can be throughout the 1st and 2nd line support range.

The Company
We have been a Managed Service Provider of ICT solutions since 2003. Our expertise lies within IT support, bespoke software development and telecommunication solutions, for small and medium businesses.

Our team of technical engineers provide IT support whenever our clients need it. All of our clients, big and small, enjoy the same great service, which is what keeps them coming back.

We are renowned for going beyond their customers' expectation and really delighting them. It's our mission to provide solutions with impeccable service that make a significant difference to operational efficiency and service levels, which ultimately help drive down costs and increase revenues.

This role is specific to IT services, but we are also a telecoms and software development business.

You'll need experience in…

- Resolving customer issues via a ticketing system.
- Working to SLAs.
- Networking and network devices such as Cisco or HP.
- Switching, routing, firewalls preferably Cisco Meraki.
- Windows Server 2008/2012/2016
- Windows 10/8.1/7
- Office 365
- VMware (desirable)
- TCP/IP, LAN, WAN, VPNs

You must have…

- Two years experience working in end-user support.
- Excellent customer service skills.
- High level of interpersonal skills.
- An ability to accurately triage technical requests.
- A valid UK driving licence.

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