Helpline Practice Manager

Recruiter
NSPCC
Location
Antrim
Posted
05 Jan 2019
Closes
31 Jan 2019
Sector
Education
Contract Type
Permanent
Hours
Full Time
Helpline Practice Manager
Join us in the fight for every childhood…
If you thrive within a fast-paced environment and are committed and passionate about making a real difference to people’s lives, then read on to find out more about this opportunity to join the NSPCC, a leading children’s charity fighting to end child abuse in the UK.
PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the NSPCC website, where you will be required to complete an online application form.
The NSPCC helpline: providing help and support to thousands of parents, professionals and families.
The NSPCC helpline is a place where adults can get advice or share their concerns about a child, anonymously if they wish. The passionate team of professional practitioners with backgrounds in jobs such as teaching, healthcare and social work, know how to spot the signs of abuse and what to do to help - their priority is to empower the public to protect children and young people.
This is a fantastic opportunity for you to work for an organisation whose core value is putting children first, and where you can personally make a positive impact on thousands of families across the UK. The NSPCC’s vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help achieve as a Helpline Practice Manager.
What will this role of Helpline Practice Manager entail?
With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. You’ll deliver frontline child protection advice and support services to members of the public and other safeguarding professionals across a range of services including local authorities and the public sector.
Reporting to the Service Head, you’ll also provide line management and supervision to staff on shift, including delivering one to one support to Helpline Practitioners and Advisors, as well as working to raise awareness of services - some of which will involve media-related appearances.
What will I need to be considered for this Helpline Practice Manager vacancy?
* A relevant social care, health or education qualification and/or have substantial experience in safeguarding and responding to the needs of children and young people
* Strong understanding of current child legislation and practice guidance
* Superb communication skills, with an excellent telephone manner and the ability to handle distressed, confused or aggressive callers
* Ability to collect, assess and summarise essential information and take appropriate action
* Good IT skills
Although not essential, some supervisor or management experience would be advantageous.
What will I receive in return?
Salary: £29,500 to £35,161 plus 3.5% rota disturbance allowance
Additional benefits: 29 days annual leave plus bank holidays (rising to 32 days after five years’ continuous service), pension, life assurance, childcare voucher scheme, access to the NSPCC ‘Employee Assistance Scheme’, a wide range of discounts and promotional offers on everything from meals out to mobile phones and household appliances, access to wellbeing initiatives, plus many more.
Hours of work: Full time (35 hours per week). You will be required to participate in a rota working pattern including weekends and bank holidays, supporting a team that covers the period of 7:30am to 11pm on weekdays, and 8:30am to 7pm on weekends.
Contract type: Permanent
Location: Belfast, Northern Ireland
PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the NSPCC website, where you will be required to complete an online application form.
All applications to be submitted online, and strictly no agency calls or agency CV submissions

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