Helpline Practitioner

Recruiter
NSPCC
Location
Antrim
Posted
05 Jan 2019
Closes
31 Jan 2019
Sector
Education
Contract Type
Permanent
Hours
Full Time
Helpline Practitioner
Join us in the fight for every childhood…
Do you have safeguarding experience gained through your work as a nurse, teacher, child protection officer, social worker or similar? Would you thrive in a role where you’ll be provided with the structure and resources to focus on one case at a time, and develop your child protection expertise within a unique and highly influential national service? Read on to discover more about this opportunity to join the NSPCC, a leading children's charity fighting to end child abuse in the UK.
PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the NSPCC website, where you will be required to complete an online application form.
The NSPCC helpline: providing help and support to thousands of parents, professionals and families.
The NSPCC Helpline is a place where adults can get advice or share their concerns about a child, anonymously if they wish. The passionate team of professional practitioners with backgrounds in jobs such as teaching, healthcare and social work, know how to spot the signs of abuse and what to do to help - their priority is to empower the public to protect children and young people.
This is a fantastic opportunity for you to work for an organisation whose core value is putting children first, and where you can personally make a positive impact on thousands of families across the UK. The NSPCC’s vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help achieve as a Helpline Practitioner.
What will this role of Helpline Practitioner entail?
With empathy, sensitivity and common sense you will provide emotional support, practical guidance and help to anyone who thinks a child may be at risk of abuse. Working as an advisor to adults across the UK, you will encourage and empower them to look out for the children around them - to take action and give children a voice when they are unable to ask for help themselves.
You will be providing advice and assistance to the public via telephone, email, text and through social media. Taking ownership of each case you manage, you will be responsible for assessing the risk of the situation and then liaising with external child protection authorities (Children’s Services, Police) to ensure prompt and effective action is taken to minimise the risk to any child.
What will I need to be considered for this Helpline Practitioner role?
* A relevant social care, health or education qualification and/or have substantial experience in safeguarding and responding to the needs of children and young people
* An understanding of the needs of children and their psychosocial development
* Up-to-date knowledge of child protection legislation and practical experience of child protection and welfare issues
* Driven by making a difference
* Superb communication skills, with a passion for customer service
* Ability to collect, assess and summarise essential information in written format
* Good IT skills
* Self-discipline, with the ability to work quickly and prioritise whilst under pressure
What will I receive in return?
Salary: £24,000 plus 3.5% rota disturbance allowance
Additional benefits: 29 days annual leave plus bank holidays (rising to 32 days after five years’ continuous service), pension, life assurance, childcare voucher scheme, access to the NSPCC ‘Employee Assistance Scheme’, a wide range of discounts and promotional offers on everything from meals out to mobile phones and household appliances, access to wellbeing initiatives, plus many more.
Hours of work: Full time (35 hours per week) roles available. The post holder will be required to participate in a rota working pattern and support a team that covers the period 7.30am to 11pm on weekdays and 8.30am to 7pm on weekends.
Contract type: Permanent
Location: Belfast, Northern Ireland
PLEASE NOTE: By clicking apply on this site, you will automatically be redirected to the NSPCC website, where you will be required to complete an online application form.
All applications to be submitted online, and strictly no agency calls or agency CV submissions

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