Retail Customer Service Assistant

£10000 - £18000 per annum
07 Jan 2019
04 Feb 2019
Recruitment Genius Ltd
Customer Service
Contract Type
Full Time
Retail Customer Service Assistant in Textiles (full-time or part-time considered)

Are you passionate about textiles and interior design?

This company is one of the largest fabric retailers in the region; their business has been based in Surrey for over 30 years.

This is a great place to work with a positive and enthusiastic team. They have friendly customers who are looking to be helped in achieving their creative projects.

This job is for a customer service assistant position interacting with the clientele on a daily basis mainly face to face, but also via phone and email.

The successful candidate must have excellent communication skills, be polite, confident and friendly, understand the needs of customers and be able to remain patient, calm and polite in difficult situations.

The successful candidate must have problem-solving skills, be flexible and quick thinking, be able to follow instructions, be good at teamwork and able to work on their own initiative.

The customer service assistant should be accurate and pay attention to detail, even when under pressure, have good numeracy and computer skills and be smart and well-groomed.

The successful candidate will be supported by knowledgeable and well-motivated colleagues who give a highly professional service. The successful candidate will be based at their Weybridge site, working with their existing team in order to understand their ethos and familiarize themselves with their systems.

Their aim is to solve any customer queries/ complaints quickly so you should be confident in managing such situations to a successful conclusion for both their customers and the business

- Answering customer enquiries or passing them on to the appropriate department/ staff member
- Giving information and being helpful to customer needs
- Selling products and taking orders
- Dealing with queries
- Taking information from customers and entering it in a database
- Taking payments by cash, cheque or credit card
- Issuing refunds, if appropriate
- Making sure that the customer's experience is a positive one.
- Strong communication skill verbal and writing
- Tidying stock and displays
- Stock taking
- Order management and processing from start to finish
- Handling of incoming goods for stock and customer orders
- Able to work Saturday
- An enthusiasm for fabrics or interior design is an advantage.

A full-time post is (37.5 hours) & part-time post is (flexible) including Saturday with paid leave. You are not expected to work Sundays or Bank Holidays.

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