Telecoms 1st Line Support

Location
Borehamwood
Salary
£25000 - £30000 per annum
Posted
07 Jan 2019
Closes
04 Feb 2019
Ref
00090523
Contact
Recruitment Genius Ltd
Function
IT
Contract Type
Permanent
Hours
Full Time
We are seeking an experienced Telecoms Support Advisor to provide first line support to our end customers. This is an exciting opportunity to join a young telecoms service provider with an opportunity to develop your career and take on more responsibility in the future.

You must have a minimum of 3-years' experience working in a similar role supporting end customers with IP Telephony, SIP, data connectivity and mobile communications. Some experience working with third party suppliers such as Gamma Telecom, Daisy Wholesale, inclarity, Vonage, 8x8 (or similar) would be ideal.

Responsibilities

- Provision and configure new orders
- Implement add/moves/changes to existing services
- Diagnose, troubleshoot and resolve technical issues
- Answer support queries via phone and email
- Log customer requests and incidents on salesforce.com CRM
- Log and escalate calls with third parties, ensuring communication back to the customer
- Manage third party vendors and suppliers

Skills & Experience Required

- Minimum 3-years' experience in a similar role
- Experience with hosted VoIP, data connectivity and mobile communications
- Comprehensive skills and experience using Microsoft Outlook, SharePoint, Word & Excel
- Analytical and problem-solving skills, with the ability to multitask and prioritise workload
- Exceptional customer service and confident communication skills
- Able to work with non-technical customers and technical customers alike
- Able to work to targets (SLA's)
- Familiar with Salesforce or similar CRM systems
- An understanding of VoIP technologies, networking and telecommunications
- A high standard of written and spoken English and attention to detail
- Ability to work individually or part of a team

Employment: Permanent
Hours: Monday to Friday from 08:30am to 17:30pm
Holiday: 20 days paid holiday + bank holidays
Benefits: Pension, healthcare and gym membership
Salary Range: £25,000 to £30,000

How to apply:
Please complete the job enquiry form and upload your CV.

Similar jobs

Similar jobs