Customer Service Advisor

Location
Rushden
Salary
Up to £17680 per annum
Posted
07 Jan 2019
Closes
04 Feb 2019
Ref
00090521
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
Customer Service Advisor

This company is seeking an enthusiastic individual to join their team in their busy Service Department. They are one of the most prestigious Dealerships in the County, with the largest showroom display in the South East of England.

You will be greeting, receiving inbound calls and enquiries from customers. You'll ensure their smooth journey, from agreeing a service or understanding repair requirements to booking in work and presenting the completed job.

They require a confident, presentable and friendly person who'll liaise with their parts team and technicians, suggest additional extras and services to the customer, and make sure all invoicing is prepared and ready in time.

The successful candidate will have: Excellent Communication Skills, Excellent Customer Care Skills, and Good Administration Ability as well as being able to work efficiently and as part of a team. You must be fluent in English and be able to write competently.

They are looking for previous experience within a customer facing role.

Main Duties:
- Assisting and directing customers within the department
- Answering telephone calls
- Booking in work via the diary and their system schedule
- Dealing with and processing with the day to day administration
- Performing any other ad hock tasks, as required, which will help to contribute to the overall performance of your position and the business.

Requirements:
- Excellent verbal communication skills - has the ability to convey information verbally to fellow team members and customers
- Stability under pressure - reacts well to change and stays positive despite setbacks
- Able to work as part of a team
- Able to adapt to the companies needs in the way we deliver their service
- Reliable and takes pride in the quality of their work

Uniform will be provided.
9am to 6pm - Monday, Tuesday, Thursday & Friday. 8:30am to 5pm - Saturday (Wednesday is a non-working day).

£8.50 per hour - depending on experience.

Unfortunately, unsuccessful applications will not be notified.

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