IT Technician

RMS Recruitment
04 Jan 2019
31 Jan 2019
Contract Type
Full Time
I am working with a fantastic large organisation who are looking for an IT Technician to support the IT functions accross 4 different sites.

Duties Include:

* To use and maintain the company IT Helpdesk logging system, ensuring all calls are up to date and prioritised accordingly so that SLAs are met
* To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other team members or the ITSDM where necessary
* To provide a professional first line IT support service to all staff and customers at all sites
* To be a primary point of contact for all IT/Telecoms matters, ensuring correct procedure is followed and tickets logged on the IT Helpdesk
* To build and deploy new hardware/software for users following documented procedures
* To maintain and use the asset management database, ensuring accurate information is being recorded for all assets
* To perform daily backup jobs, rotations and restores in line with the IT Backup Procedure documentation

If you have the relevant skills and experience then please forward me your CV

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