Techical Support Engineer

Cordant Technical & Engineering
04 Jan 2019
27 Jan 2019
Contract Type
Full Time
Technical Support Engineer - Daventry - Starting salary of around £33K pro rata - World Wide leading CNC Machinery Manufacturer - Bonus Scheme - Pension - 25 days holidays + stats

This business is a world leading manufacturer of high technology industrial CNC machines for a variety of applications and industries.

The Role
My client has a requirement for a part time technical support person to join the team and assist engineers with any technical help 3 days a week - Wed-Fri.

Answering customer calls/e-mails
Support customer /engineers with technical knowledge to achieve fix of issue
Recording calls in the Help Desk system – Oracle
Keeping the Service Request updated in the Help Desk system Oracle
Interfacing with Support team in HQ Italy in case of need (contact the telephone support)
Updating technical documentation

Ability to read and interpret electrical / pneumatic schematics and mechanical drawings.
Previous experience in electrical / mechanical fault-finding and the installation and maintenance of wood machines ( CNC, edgebanding, beam saws, drills )
Electrically Bias with a working knowledge of mechanical systems.
Ability to prioritise workload whilst maintaining accuracy and attention to detail.
Knowledge of CAD/CAM software. Advantageous
Excellent ICT skills.
Punctual and time-management conscious.
Strong planning and organisational skills.

Time-served and qualified to HNC level
Experience in the woodworking industry is highly advantageous but experience in the metalworking industry will be considered.
Knowledge of cutting tools/CNC Routers/Beam Saws/panel processing/Edge Banding machinery.
Experience in Oracle ticket system or Salesforce
Ability to explain technical issues to diverse skills group so they can understand what to do from your support.

Up to £33,000
Hours (phone number removed)
Bonus Scheme
25 days holidays + stats

Location - Daventry

Please contact Shane Fletcher on (phone number removed) or email for more information about the role.

Cordant Group is an equal opportunities employer

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