Compliance Officer

Wren Kitchens
29 Dec 2018
29 Jan 2019
Contract Type
Full Time
We have a long heritage in the kitchen industry and we are passionate about kitchens and providing a great customer service. To support with this, we’re looking for a Showroom Compliance Officer to ensure that high quality kitchen plans are always created by our Kitchen Designers and to improve their technical understanding.

You’ll work with the showroom team to improve the quality of planning skills, provide training and manage all showroom compliance processes. You’ll work 40 hours, Monday to Friday.

As the role does require a technical understanding of the kitchen planning process, the ideal candidate is likely to have kitchen industry background. You may have experience as a Showroom Operations Manager, Kitchen Designer or Design Consultant.

As a Compliance Officer, you will:

Work with the showrooms design team to aid their development of technical knowledge
Be the point of contact for the Customer Operations Team for design related issues
Provide constructive feedback on opportunities identified with the kitchen planning system and training to improve efficiencies
Carry out plan checks on all showroom orders at the confirmed status, providing feedback where errors are identified
Review and monitor design errors
Complete daily reports to log the plans checked, training sessions carried out, and timesheet for day
Attend regular meetings at our Head Office with other Showroom Compliance Officers and share best practice and suggest improvements
Ensure all plan changes are completed by the Kitchen Designer
Audit compliance documentation uploaded from the showroom to ensure standards are being met
Attend new product launches and train out to the Designers
Attend training sessions for new launches / improvements and changes to the planner system to ensure you have an unrivalled knowledge of the planner

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