Customer Service Consultant 4696

19 Dec 2018
18 Jan 2019
Contract Type
Full Time
Customer Service Consultant

Adecco have an exciting opportunity for a Customer Service Consultant in Dumermline to join a successful Financial Services Company.

Salary: £9.00 per hour

Location: Dumermline

Hours: Monday - Sunday between 8.00am – 8.00pm (35 hours per


Start date: 11th January 2019

Duration: 12 months

Job Description:

As a Customer Service Consultant, you will be situated within one of the finance teams within the business dealing with customers on a daily basis.

This involves dealing with customers potentially switching bank accounts, discussing customer savings and dealing with personal loans.

* Deliver excellent administrative service to the business
* Maintain high quality standards and productivity within Service Level Agreements.
* Deliver excellent telephony service to all customers
* Resolve or escalate/re-direct customer complaints
* Dealing with customer savings accounts
* General administration
* Incoming calls
* Queries
* Changes of details
* Escalating complaints
* Transferring to other departments

It would be great to see candidates with:

* Customer service experience desirable
* Excellent IT skills
* Confidence on the phones

Adecco is an equal opportunities employer .If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information – please copy and paste the following link in to your browser https://(url removed)/candidate-privacy

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