Planning Analyst

Recruiter
Dart Recruitment Ltd
Location
Swansea (Abertawe)
Posted
15 Dec 2018
Closes
28 Jan 2019
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
WHO ARE THEY..
One of the UK's largest motor insurers with a fantastic name in the industry. They have been specialists in this market for many years with a strong pipeline of happy customers and a thriving, ambitious positive team of people.


THE POSITION..

- Work closely with internal customers at all levels to achieve an effective total headcount model including business continuity and seating capacity planning
- Develop accurate business demand forecasting and resource modelling for multiple work streams, ranging from long-term strategic budget planning down to Erlang based interval telephony and real time analysis
- Provide suitable insight & recommendations from existing MI and identify opportunities to innovate
- Produce regular presentations ensuring outputs are accurate at all times and production flow is efficient
- Ensure requests are managed, documented and prioritised appropriately


WHAT CAN THEY OFFER YOU..

- Fantastic work culture
- On going training and support in career development
- Make great friends working here

WE ARE LOOKING FOR…

- Creative thinker
- Confident Communicator
- Analytical
- Experience of working within a large volume operational environment
- Proven understanding of resource planning methodologies and service level dynamics
- Previous experience of insurance / motor insurance environments
- Advanced knowledge of MS Excel including VBA
- Advanced knowledge of MS PowerPoint
- Experience working with AVAYA ACD

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