Customer Service Technician - Smart Dispense

Recruiter
Innserve Ltd
Location
Nottinghamshire
Posted
13 Dec 2018
Closes
31 Dec 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Customer Service Technician - Smart Dispense
Location: Nottingham, East Midlands
Salary: £21,161.80 per annum + Vehicle, Pension
Contract: Full time, Permanent
Hours of Work: 43 hours per week Monday to Friday
This is an exciting opportunity to join our Smart Dispense Quality Service Team as a Service Technician!
Innserve is the largest independent provider of technical services support to the UK brewing industry and are the chosen supplier of specialist technical services for Heineken UK. Working in close partnership with our Heineken UK customers, we look to ensure that the highest standard of customer service is delivered every time. We've ambitious goals and we know it's the expertise and enthusiasm of our people that fuels our continual growth. Right now we are looking for some outstanding Smart Dispense Customer Service team members to join our expanding team.
Heineken are leading the way with innovation in the draught dispense of beer and cider. In line with their number one value of delivering “A passion for Quality”, the Heineken Smart Dispense system is at the forefront of this innovation which looks to give their customers a differentiator in which to drive their own quality agenda. Heineken's unrivalled portfolio of draught brands includes Foster's, Strongbow John Smith's, Desperados and of course the world – renowned Heineken.
The Role – Customer Service Technician
As part of our one of our regional teams you will be responsible for giving our Smart Dispense customers the very best customer service experiences every time. This will involve visiting a wide range of licensed premises every four weeks carrying out a detailed technical and quality health check of the Smart Dispense system ensuring the continued great quality of dispense of the Heineken portfolio. By visiting these premises on a regular basis it will allow you the opportunity to help build the customer's business by ensuring the continued great quality of dispense of the Heineken portfolio. With an eye for detail you will become our customer's draught beer & cider quality champion.
As a Customer Service Technician, you can also be expected to partake in the following duties:
* Undertaking smart dispense cleans in licensed trade outlets.
* Testing the quality of the product once cleaning has been completed.
* To provide specialist technical expertise and advice with regards to Smart dispense to Heineken UK customers.
* To be a specialist business partner to Heineken by providing quality technical service at all times.
* Act as an ambassador for Innserve in all dealings with customers and the general public.
* At all times carry out all operations to Company approved Health and Safety Standards and abide by Health and Safety at Work Act.
You must also ensure that Customer Service Standards are exceeded at all times. This includes:
* Quality of work carried out to the customers satisfaction;
* Meeting the agreed response time;
* Meeting access times;
* Ensuring personal presentation is excellent at all times.
* Follow reporting procedure to report all agreed follow-up-action agreed with the customer.
You don't have to have any previous technical experience in our industry or similar although if you do this will help in your development. We can, and will develop these practical skills with you. It's your customer service skills, determination to succeed and deliver a great customer experience with a positive cando attitude that we want.
Safety will be your number one priority, and you will actively contribute to our zero-accident culture through leading by example and ensuring you deliver high standards of cleanliness and reliability when on our customer's premises.
Closing date for applications: Monday 10th December 2018
Innserve is committed to being an equal opportunity employer.
If you feel you have the necessary skills and experience to be successful in this role click on “APPLY” today forwarding an up to date copy of your CV for consideration in the first instance.
No agencies please

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