Car Park Supervisor

Recruiter
Fortem People
Location
Merseyside
Posted
13 Dec 2018
Closes
21 Dec 2018
Sector
Retail
Contract Type
Permanent
Hours
Full Time
We are looking for an experienced individual to ensure the smooth running of a busy car park in the city centre. You will also have some supervisory responsibilities.
Working an average of 42 hours per week on a four on four off rotating shift pattern of one month 6.00am to 6.00pm and then one month 6.00pm to 6.00am
Knowledge, Skills & Experience Required
* Previous experience working in a supervisory/team lead/management role is essential
* Fully conversant with Q-Park operational systems.
* Proven ability to consistently deliver Q-Park’s values & culture.
* Have a flexible can do attitude to work
* Previous cash handling experience
* Excellent communication skills
* A common sense, practical and can do approach.
* Proactive with the ability to prioritise and multitask.
* Conversant with Microsoft applications including Word and Excel.
* A full UK driving licence is essential.
Benefits
* Salary: £10.00 per hour
* Eligible to join pension scheme including life assurance cover
* 24/7 city centre parking pass
* 22.5 days holiday including bank holidays
Principal Accountabilities
* Provide support to the Business Manager at sites within the Liverpool cluster, in addition to your Parking Host role.
* Coach colleagues on delivery of exceptional customer services
* Champion the company brand and image ensuring this is maintained to a high standard
* Ensure all staff across the cluster are trained in new procedures & processes
* Ensure customer complaints and/or incidents are documented, reported, acknowledged, reviewed, and closed within set timeframes
* Review local systems & procedures in response to customer needs
* Actively contribute to site business plan and review meetings, completing all tasks assigned by the Management Team on time
* Deliver team-training targets via Active training plans with quarterly reviews
* Maintain high operational standards by fully adhering to Management Control Systems tasks
* Fully implement all Clean & Safe plans, ensuring 100% compliance
* Report and monitor all faulty equipment, facilities and/or signage (including all impact services)
* Ensure full compliance with ISO, H&S procedures & audits (MCS)
* Update daily site KPI data for handover and put actions in place to address any issues
* Implement green initiatives on all shifts to meet benchmark targets across sites
* Monitor and pass on, any local competitor activity information to the Business Manager
* Ensure site overtime is below target

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