IT Support Administrator

Recruiter
2i Recruit Ltd
Location
Farnborough
Posted
13 Dec 2018
Closes
27 Dec 2018
Contract Type
Permanent
Hours
Full Time
Our client offers an impressive, corporate environment and has an opening for a professional Administrator who has an interest in IT / Tech who is seeking a busy role that could be a gateway into a great organisation with progression opportunities!

Overview

* To provide all user administrative functions and local application support pre 2nd line queries

* Managing a high volume of incoming queries

* Manage phone and the inbox - logging all calls and email tickets raised

Responsibilities

* Create new users on bespoke application and ensuring efficient authorisation has been provided before granting the appropriate level of access

* Troubleshooting - follow the process in place to identify and resolve e.g. account lockouts, password reset and any error messages

* Escalating incidents when necessary

* Ensure all documentation being used are up to date and sufficient

* Constantly analyse the processes being followed and look for ways to improve

Qualifications / Experience / Attributes

* 1 years demonstrable experience in a busy administrative role

* Reacting to immediate queries

* Ability to learn new processes and procedures

* Proven experience in taking ownership of specific admin tasks

* Helpdesk experience would be an advantage

* Enjoy working to SLAs

* Managing day to day tasks as well as ad hoc admin projects

* Inquisitive with ability to spot ways to streamline processes and think outside the box

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

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