IT Support Administrator

2i Recruit Ltd
13 Dec 2018
27 Dec 2018
Contract Type
Full Time
Our client offers an impressive, corporate environment and has an opening for a professional Administrator who has an interest in IT / Tech who is seeking a busy role that could be a gateway into a great organisation with progression opportunities!


* To provide all user administrative functions and local application support pre 2nd line queries

* Managing a high volume of incoming queries

* Manage phone and the inbox - logging all calls and email tickets raised


* Create new users on bespoke application and ensuring efficient authorisation has been provided before granting the appropriate level of access

* Troubleshooting - follow the process in place to identify and resolve e.g. account lockouts, password reset and any error messages

* Escalating incidents when necessary

* Ensure all documentation being used are up to date and sufficient

* Constantly analyse the processes being followed and look for ways to improve

Qualifications / Experience / Attributes

* 1 years demonstrable experience in a busy administrative role

* Reacting to immediate queries

* Ability to learn new processes and procedures

* Proven experience in taking ownership of specific admin tasks

* Helpdesk experience would be an advantage

* Enjoy working to SLAs

* Managing day to day tasks as well as ad hoc admin projects

* Inquisitive with ability to spot ways to streamline processes and think outside the box

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted

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