Case Manager

Curve Group Holdings Ltd
Milton Keynes
11 Dec 2018
23 Jan 2019
Contract Type
Full Time
Case Manager

Role Summary

The purpose of this role is to take the lead on all legal due diligence as applicable to home purchase plan cases and prepare them for completion, following all Risk and compliance procedures applicable within Gatehouse Bank Plc. Communicating with various internal and external stakeholders through the completion journey, the incumbent is required to work to set service level agreements, all the while being mindful of the customer experience and employee engagement for those under their supervision.

About us

Gatehouse Bank is a subsidiary of Gatehouse Financial Group Limited, which is a holding company for Gatehouse Bank (based in London and Milton Keynes) and Gatehouse Capital (based in Kuwait). Gatehouse Bank is a Shariah-compliant bank offering savings products and finance for UK commercial and residential real estate, in addition to sourcing and advising on UK real estate investments with a focus on the build to rent sector.

Key responsibilities

* Managing daily work queue
* Evaluate and rectify any exception reports
* Distribute workload to Loan Processing Administrator
* Ensure policies and procedures are adhered to
* Managing and reporting work flows, servicer referrals
* Suggest ways to innovate the service being provided
* Work collaboratively with key colleagues and stakeholders
* Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training

Skills required

* Experience within a home purchase plan or other lending related process driven operational team.
* Experienced and confident leader
* Ability to support and guide colleagues and a passionate about inspiring and nurturing others for sustained employee engagement
* Service excellence delivery for customers
* Time management
* Business strategic planning
* Fraud risk/compliance awareness

Additional Details

We offer highly attractive reward package; the typical benefits include:

* 25 days holiday entitlement increasing with service
* Pension Plan
* Private medical insurance
* Critical illness cover
* Group dental insurance

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank. Full details of their Privacy Policy can be viewed by using this link https://(url removed)/privacy-policy

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